Eugenio Arias
Rosenberg
Summary
Skilled in identifying and mitigating fraudulent activities. Leveraged knowledge of financial systems, cyber threats, and latest fraud detection tools to safeguard company assets in previous roles. Strong analytical skills with the ability to interpret complex data patterns for risk assessment. Implemented strategic prevention measures that enhanced overall security framework and reduced instances of fraud significantly.
Overview
11
11
years of professional experience
4035
4035
years of post-secondary education
Work History
Fraud Prevention Specialist
Members Choice Federal Credit Union
Katy
10.2024 - 03.2026
- Monitored transactions for signs of fraudulent activity using advanced detection tools.
- Investigated reported fraud cases to gather relevant information and identify patterns.
- Collaborated with law enforcement to report findings and assist in criminal investigations.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
Member Service Specialist
Smart Financial Credit Union
01.2021 - 09.2024
- Managed 60-80 calls daily, delivering exceptional service and resolving account, transaction, and product inquiries.
- Handled fraud prevention, debit card reorders, and fund disputes.
- Provided online banking assistance to ensure a seamless customer experience.
Retail Assistant Manager
T-Mobile
01.2019 - 01.2021
- Fostered a positive work environment, managed inventory and scheduling, and led team-building activities.
- Organized mock sales sessions to enhance employee performance and boost store sales.
Banker Associate
Chase
01.2018 - 01.2019
- Managed cash boxes, conducted bank vault audits under dual control, and processed drive-in transactions.
- Built on prior experience to enhance operational efficiency and service quality.
Bank Teller
Wells Fargo
01.2015 - 01.2018
- Managed cash boxes to ensure efficient customer service and conducted bank vault audits under dual control.
- Handled drive-through transactions and processed change orders for local businesses.
Education
Associate - Business Administration
Wharton County Junior College
High School Diploma -
B.F. Terry High School
Skills
- Customer service
- Regulatory compliance
- Banking software
- Customer satisfaction
- Call handling
- Issue resolution
- Fraud detection
- Data analysis
- Customer relationship management
Languages
Fluent in English and Spanish.
Skills Achievements
- 9 years experience in customer service.
- Company regulatory compliance.
- Banking software experience.
- Increased customer satisfaction.
- Reduced call handling time.
- Successful issue resolution.
Timeline
Fraud Prevention Specialist
Members Choice Federal Credit Union
10.2024 - 03.2026
Member Service Specialist
Smart Financial Credit Union
01.2021 - 09.2024
Retail Assistant Manager
T-Mobile
01.2019 - 01.2021
Banker Associate
Chase
01.2018 - 01.2019
Bank Teller
Wells Fargo
01.2015 - 01.2018
Associate - Business Administration
Wharton County Junior College
High School Diploma -
B.F. Terry High School