Rachel Ochoa

Assisted customers with all fraud and dispute cases with their bank accounts. Took in depth reports and assisted them with their next steps to take if any. Had to assist with all disputes on their accounts as well,which was alot of researching to make sure that they were positive they didn't know who the company was before making a dispute or fraud case.

• Prevented unnecessary escalations by addressing concerns effectively at the earliest stages of the dispute process.
• Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
• Built trust among customers through consistent and transparent communication during the dispute resolution process.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Identified trends in disputes and communicated insights to management, prompting proactive measures to prevent future issues.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
• Served high customer volumes during special events, nights, and weekends.