Twana Jackson
Atlanta,GA
Summary
Dynamic professional with a proven track record at Bank of America in data analysis and fraud prevention. At Operation RallyPoint, enhanced client satisfaction and operational efficiency through strategic solutions. Expert in Microsoft Office Suite and interpersonal communication, resulting in significant improvements to client outcomes and operational processes. Aspires to leverage analytical skills to drive further advancements in financial services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Prevention Specialist
Bank of America
Atlanta (Remote), GA
06.2023 - 05.2024
- Utilized data analysis to uncover and report suspicious activities.
- Compiled detailed reports after conducting in-depth fraud probes.
- Resolved fraud-related concerns with efficiency and sensitivity.
- Partnered with team in formulating proactive measures against fraud developments.
Case Management Specialist
Operation RallyPoint
08.2015 - 05.2020
- Improved patient outcomes by developing and implementing tailored case management plans.
- Enhanced client satisfaction through consistent communication and regular updates on case progress.
- Streamlined processes within the department, resulting in increased efficiency and better resource allocation.
- Led client caseload management through comprehensive needs assessments to identify tailored services and support.
- Developed strong relationships with veteran and community organizations, expanding available resources for clients in need of additional support.
- Communicated with supervisor regarding issues related to case management, service collaboration and development of new resources, and assisted Outreach Director with grant research.
- Participated in community events to promote services and engage with public.
Customer Service Cashier
Waffle House Restaurant
Atlanta, GA
08.2015 - 05.2020
- Ensured a positive dining experience by greeting customers, taking orders, and processing payments.
- Managed food orders, ensured accuracy, and maintained a clean and safe work environment.
- Supported kitchen and front-of-house operations, including restocking supplies and maintaining cleanliness.
- Informed customers of in-store promotions or pricing specials.
Education
No Degree - Engineering (Pre-Engineering)
Clark Atlanta University
Atlanta, GA06.1999
High School Diploma -
Frederick Douglass High School
Atlanta, GA06.1997
Skills
- Call center experience
- Spreadsheets
- Warehousing functions
- Client Relations
- Interpersonal Communication Strategies
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Database Research
Certification
- Recovery Peer Support Specialist May 2023
Timeline
Fraud Prevention Specialist
Bank of America
06.2023 - 05.2024
Case Management Specialist
Operation RallyPoint
08.2015 - 05.2020
Customer Service Cashier
Waffle House Restaurant
08.2015 - 05.2020
No Degree - Engineering (Pre-Engineering)
Clark Atlanta University
High School Diploma -
Frederick Douglass High School
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