Atiereaniey Simpson
Beaumont,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Specialist
GC Services
08.2022 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Member Service Representative
Broad-path Healthcare
02.2020 - 11.2021
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained and managed customer files and databases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Environmental services
South star urgent care
08.2019 - 01.2020
- Cleaning restrooms, lobby area, visited rooms, restocking restroom essentials, taking out trash
Cashier
Kroger's
11.2018 - 04.2019
- Customer service, handling register, cleaning register area, putting up left over groceries
Sales associate/cashier
JCPenney
07.2018 - 11.2018
- Customer service, handling the register, helping customers find things, keeping the sales floor clean
Team associate
McDonald's
05.2017 - 01.2018
- Customer service, cashier, cleaning the store, mopping front lobby and restrooms, taking out trash in restrooms and lobby, cleaning tables
Education
05.2020
Skills
- Problem-Solving Capabilities
- Fraud Detection Techniques
- Continuous Improvement Focus
- Decision Making
- Escalation Handling
- Conflict Resolution
- Multitasking
- Scheduling and Planning
- Call center experience
- Typing 60-80 wpm
- Customer service
Timeline
Fraud Prevention Specialist - GC Services
08.2022 - Current
Member Service Representative - Broad-path Healthcare
02.2020 - 11.2021
Environmental services - South star urgent care
08.2019 - 01.2020
Cashier - Kroger's
11.2018 - 04.2019
Sales associate/cashier - JCPenney
07.2018 - 11.2018
Team associate - McDonald's
05.2017 - 01.2018
Silsbee High School - ,
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