EUGENIO RIVERA

• Redefined daily opening and closing checklists to close operational gaps, improving readiness and creating a smoother start-to-service experience for staff and customers
• Serving fresh coffee iced latte with latte art
• Coached teammates in conflict de-escalation and multitasking strategies on shift, strengthening team resilience and preserving positive guest interactions during busy windows.

• Delegate the floor; Know all positions and place partners where they will work best
• De-escalate situations between customers and partners
• Control the inventory; Place orders, keep track of the store needs
• Handle tip money, till money, deposits and change orders
• Support as a barista when needed
• Create the customer and partner experience as well as creating a positive environment for everyone.

As stock supervisor I oversaw the incoming and outgoing of inventory.

Shipments expected daily containing products between 100-200 pcs were processed and stored in designated areas of

the stockroom.

Stockroom adjustments such as rearranging or shifting items according to volume needs and / building shelving and

other equipment to optimize the use of stock space.

I initiated transfers to other locations incoming and outgoing.

Mediated between the sales and stock team to complete any transitional tasks for the floor between seasons and sale

periods. Assisted in training any new team members and ensuring to create a healthy safe and positive workspace.

Trained associates in Beauty department

Maintained exceptional customer service standards

Maintained inventory according to company procedure

Processed payments, including sales and refunds

Proven ability to develop and implement creative solutions to complex problems

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Trained and coached new members of the sales team

Assisted managers in monitoring performance on the sales floor

Set targets and delegate tasks

Guided and aided team members in assisting customers and completing sales

Increased sales and customer satisfaction through personalized servi

• Memorize a variety of drink recipes to craft tasteful beverages for customers
• Sequence drinks while making them: this gets drinks to customers quick and efficiently.
• Create connections with customers
• Know how to clean the store thoroughly and properly
• Able to work fast/Have a sense of urgency
• Multitask all roles
• Designed station workflows to shorten order lead times, improving throughput and enabling smoother service during peak shifts.

• Serve customers, cook, register, cleaning
• Work overnight shifts