Eugina McKenzie
Daytona Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Health Insurance Associates
Daytona Beach, FL
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call environments while maintaining quality service standards.
- Trained new staff on company policies and customer service protocols, enhancing team performance.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Developed and maintained comprehensive knowledge of products to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Carding
Outpost Brands
Daytona Beach, FL
10.2024 - Current
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Housekeeper
Days Inn Hotel
Daytona Beach, FL
08.2024 - 10.2024
- Followed safety procedures when handling hazardous materials.
- Sanitized all areas of the hotel lobby and public restrooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
Telemarketer
Lifestyle luxury vacation club
Bahama, Bahamas
08.2023 - 07.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed relationships with customers to increase sales opportunities.
- Initiated outbound calls to prospective clients using scripts.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Maintained up-to-date knowledge of company products and services.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Greeted customers in a friendly, professional manner on the phone.
- Generated referrals from satisfied customers for additional business opportunities.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Recorded accurate notes about each conversation into company database for future reference.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Handled inbound telephone calls from interested customers.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Collaborated with new customers to give details about company offerings.
Office Assistant
Albury’s Locksmithing
Bahama
08.2017 - 05.2023
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in the development and implementation of office policies and procedures.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Monitored office expenses and submitted purchase requests.
- Organized and scheduled meetings and appointments for management.
- Maintained confidentiality of sensitive information and documents.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
Education
C V Bethel Senior High School
Bahama, Bahamas06.2002
Skills
- Data entry
- Office management
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Excellent communication
- Flexible and adaptable
- Customer service
- MS office
- Data management
Timeline
Customer Service Representative
Health Insurance Associates
09.2025 - Current
Carding
Outpost Brands
10.2024 - Current
Housekeeper
Days Inn Hotel
08.2024 - 10.2024
Telemarketer
Lifestyle luxury vacation club
08.2023 - 07.2024
Office Assistant
Albury’s Locksmithing
08.2017 - 05.2023
C V Bethel Senior High School