Euginia Biney
Hagerstown,MD
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Walmart. Proven ability to enhance customer satisfaction through effective complaint resolution and staff training. Skilled in maintaining store operations and promoting a safe, organized environment, ensuring accuracy in transactions and fostering customer loyalty. Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Key Holder-Cashier
Walmart
01.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Customer Service Cashier
AC&T GAS STATION
05.2022 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Nursing
Hagerstown Community College
Hagerstown, MD05-2027
High School Diploma -
Hammond High School
Laurel05-2020
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Staff training and development
Timeline
Key Holder-Cashier
Walmart
01.2023 - Current
Customer Service Cashier
AC&T GAS STATION
05.2022 - 03.2024
Nursing
Hagerstown Community College
High School Diploma -
Hammond High School