Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eukneique Allen

Augusta,GA

Summary

Empathetic and detail-oriented healthcare support professional with over 5 years of experience in patient services, medical claims, and customer engagement. Skilled in verifying insurance, resolving billing issues, managing high-volume calls, and providing compassionate assistance in fast-paced healthcare settings. Dedicated to improving patient experiences and ensuring timely and accurate service delivery.

Overview

11
11
years of professional experience

Work History

Client Support Specialist

Beyond Finance
Remote
08.2022 - Current
  • Delivered empathetic customer support to clients enrolled in financial wellness programs.
  • Handled high call volumes while resolving account inquiries and documenting cases.
  • Collaborated with internal departments to escalate client concerns when necessary.

Claims Specialist

APS Medical Billing
Remote
04.2016 - 07.2022
  • Process medical claims and appeals, ensuring compliance with payer guidelines.
  • Communicate with patients and providers to resolve claim discrepancies.
  • Maintain up-to-date knowledge of Medicaid/Medicare and commercial insurance.
  • Utilize billing software and EMR to track claims and payment status.

Customer Care Representative

CVS Healthcare
Miramar, FL
02.2014 - 05.2016
  • Assisted patients with prescription refills, benefit questions, and order issues.
  • Verified insurance coverage and processed prior authorizations.
  • Ensured accurate documentation in compliance with HIPAA regulations.

Education

High School Diploma - General Studies

Miami Carol City Sr High School
Miami Gardens, FL
06.2013

Skills

  • Patient Registration & Intake
  • Insurance Verification & Pre-Authorization
  • Medical Billing & Claims Processing
  • EMR/EHR Software (Epic, Cerner)
  • Customer Support & Issue Resolution
  • HIPAA Compliance
  • Call Center Operations
  • Multitasking & Time Management

Timeline

Client Support Specialist

Beyond Finance
08.2022 - Current

Claims Specialist

APS Medical Billing
04.2016 - 07.2022

Customer Care Representative

CVS Healthcare
02.2014 - 05.2016

High School Diploma - General Studies

Miami Carol City Sr High School
Eukneique Allen