Kenneth Junior Robinson
Healthcare Administration Professional | Patient Access | Medical Billing & Insurance Verification
Summary
Experienced healthcare administration professional with hands-on experience using
Epic EMR in a fast-paced Emergency Department setting. Skilled in patient registration, insurance verification, medical records, scheduling, HIPAA compliance, and healthcare financial operations. Strong background in customer service, data management, and supporting patients in high-volume clinical environments.
Overview
11
11
years of professional experience
Work History
Ancillary Support Associate
Northwell Staten Island
07.2024 - Current
- Interviews incoming patients or representatives to obtain identifying information and other data required for admission
- Greets, interviews and registers Emergency Room patients or representative
- Verifies all patient, guarantor, subscriber and insurance information and enters same into department computer system
- Answers phones courteously, responds to requests for information, directs calls or takes messages, files, photocopies, faxes information, maintains bulletin boards, etc.
- Operates multiple-line console to relay incoming, outgoing and intra-system calls
- Contacts personnel using beeper system, department telephone system and spectra link telephones
- Utilizes overhead paging system for all announcements, such as consults and returning calls
- Maintains updated list of Administrators, Attending Doctors, Medical and Surgical Staff, and Legal, by maintaining extensions and telephone numbers
- Updates various lists and records, such as beepers, emergency telephone numbers and spectra link telephones
- Provides Emergency Department directory assistance to Physicians and others
- Maintains all appropriate logs including, but not limited to, Transfer Log, Rapid Follow-Up Log, Diversion, etc
- Maintains appropriate related inventory par levels for department
- Reports all equipment needing repair and initiates work orders
- Performs related duties as required
Client Services Administrator
H.J. Edwards & Associates, Inc.
02.2022 - Current
- Managing incoming calls by assisting clients with questions, issue, and concerns.
- Scheduling meetings for potential and existing clientele for tax experts in the office
- Assisting with the preparation of federal and state income tax returns for individuals, small businesses, and corporations.
- Managing tax compliance for a diverse clientele, ensuring adherence to the latest federal and state regulations.
- Utilizing the software Tax Wise by accurately entering data.
Banker
JPMorgan Chase Bank
06.2022 - 06.2024
- Responsible for engaging new clients and upselling client accounts that best suit client needs.
- Oversee office traffic, escort clients to the appropriate departments, and schedule meetings on behalf of the team.
- Consult directly with clients to assist with everyday banking needs and recommend products that best fit their financial requests, successfully improved client retention.
- Develop, implement, and utilize powerful management tools to track internal financial & operational data.
- Diligently ensure that all branch transactions are completed accurately and efficiently while complying with all policies, procures, and regulatory banking requirements.
- Utilized interpersonal skills to acquire new clients and open new accounts on behalf of the branch.
- Contribute strong client relations, marketing, and business skills to achieve increased revenue growth.
- Collaborate across various departments to meet product goals and provide optimal services to meet client needs.
- Responsible for training and mentoring employees/staff; many of whom have advanced within the organization.
- Implement several banking automating processes, helping to cut work time and boost operational efficiency.
Client Manager
Resorts World Casino
04.2019 - 04.2020
- Responsible for overseeing all client projects, needs, and requests.
- Created appointments for high-profile clientele.
- Monitored daily transactions for various clients.
- Followed department and company policies, procedures, internal controls, and government regulations.
- Analyzed, examined, and interpreted client records as needed to ensure accuracy in the data.
- Compiled financial information, and reconciled reports and financial data as needed.
- Performed customer service analysis and communicated recommendations to management as needed.
- Provided in-service training to new employees and assisted them with their duties.
- Communicated with internal business partners as well as management/peers on complex issues and took the initiative to resolve problems as they arose.
- Supported with the development and review of new changes to departmental policies and procedures.
Client Representative
Pay-O-Matic Check Cashing and Financial Services
10.2015 - 04.2019
- Promoted brand products and financial services to new clients.
- Provided office management expertise by handling office filing, cash draws, reporting, and escalations to upper leadership.
- Acquired new clients daily, opened preferred customer accounts, and promoted preferred customer cards to guarantee brand loyalty.
- Provided each client with a financial consultation, offered support through the application process, and provided methods of contact for follow-up communications.
- Improved branch customer service ratings due to exceptional client experiences recorded during client onboarding surveys.
- Conducted check verifications and flagged issues of fraud to the Loss Prevention Department.
- Processed client transactions and escalated client concerns to the appropriate department.
- Met with leadership on a bi-weekly basis to report branch updates, findings, and recommendations for improvement.
Education
Bachelor of Science - Accounting
Medgar Evers College
06-2017
Skills
- Epic
- Insurance Verification
- Patient Registration & Intake
- Medical Billing Support
- HIPAA Compliance
- Medical Terminology
- Electronic Health Records (EHR/EMR)
- Scheduling & Patient Coordination
Timeline
Ancillary Support Associate
Northwell Staten Island
07.2024 - Current
Banker
JPMorgan Chase Bank
06.2022 - 06.2024
Client Services Administrator
H.J. Edwards & Associates, Inc.
02.2022 - Current
Client Manager
Resorts World Casino
04.2019 - 04.2020
Client Representative
Pay-O-Matic Check Cashing and Financial Services
10.2015 - 04.2019
Bachelor of Science - Accounting
Medgar Evers College