Nytiah Germain
North Babylon,USA
Summary
Healthcare Administrative Professional experienced in supporting medical offices and healthcare organizations. Delivered comprehensive patient support and administrative services through expertise in medical billing, insurance verification, and EMR systems. Committed to maintaining accuracy and confidentiality while fostering strong client relationships in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Client Benefits Associate
Outreach Development Corp
Brentwood, NY
09.2024 - Current
- Guide patients through benefits enrollment and eligibility verification processes
- Assist clients with Medicaid and DSS applications, ensuring complete and accurate documentation
- Coordinate with DSS representatives to resolve application issues and monitor approval status
- Support medical billing operations including insurance verification, claims processing, and payment posting
- Maintain confidential patient records and billing information in electronic systems
- Review invoices and patient accounts to identify and resolve discrepancies
- Respond to patient and staff billing inquiries in a timely and professional manner
- Support front office administrative operations and maintain organized records systems
Administrative Assistant
Long Island School of Healthcare Careers
Deer Park, NY
08.2022 - 08.2024
- Managed scheduling, appointments, and administrative coordination for faculty and students
- Maintained confidential student records and electronic filing systems with a high degree of accuracy
- Answered incoming calls and emails while providing professional customer service
- Coordinated communication between departments to support daily operations
- Prepared educational materials, reports, spreadsheets, and internal communications
- Processed data entry and updated spreadsheets using Microsoft Excel
- Maintained office supply inventory and submitted purchase orders as needed
- Assisted with payroll support and employee documentation processing
Administrative Assistant
Universal Perfume & Cosmetics
Hauppauge, NY
12.2021 - 08.2022
- Maintained databases, spreadsheets, and electronic records with strong attention to detail
- Processed invoices, purchase orders, and internal documentation accurately
- Supported daily office operations through scheduling, filing, and administrative coordination
- Assisted with customer inquiries and provided administrative support to management staff
- Organized office files and maintained professional communication with vendors and clients
- Supported reporting functions using Microsoft Excel and office software programs
Billing Assistant
Metro Physical & Aquatic Therapy
Garden City, NY
12.2020 - 12.2021
- Verified patient insurance coverage and ensured billing accuracy
- Assisted with medical billing and claims processing for physical therapy services
- Coordinated with insurance providers regarding claims, denials, and payment follow-up
- Resolved billing discrepancies and responded to patient account inquiries
- Entered billing data, payments, and account updates into electronic systems
- Maintained confidential patient information in compliance with HIPAA standards
- Organized billing records and supported front office administrative functions
Administrative Assistant
BioIVT
Westbury, NY
08.2020 - 12.2020
- Coordinated with collection sites to obtain missing documentation and resolve issues
- Tracked collections and maintained electronic logs and reporting systems
- Conducted quality control reviews of documentation and case report forms
- Supported operational workflow improvements and administrative processes
- Processed outbound shipments and created airway bills for temperature-controlled specimens
Administrative Assistant
Head Injury Association
Hauppauge, NY
09.2018 - 08.2020
- Prepared professional correspondence, reports, and PowerPoint presentations
- Scheduled meetings, appointments, and calendars for leadership and management teams
- Managed expense reports and organized filing systems to ensure accurate financial tracking
- Assisted Human Resources and Accounting departments with administrative projects, facilitating departmental efficiency
- Updated databases and spreadsheets, enhancing accuracy of reporting and supporting office operations
- Maintained professional office organization and administrative workflow support
Administrative Assistant
Mason Industries
Hauppauge, NY
01.2016 - 12.2018
- Coordinated cross-department communication between Sales, Billing, Engineering, and Production to streamline processes
- Provided clerical and administrative support for daily operations and special projects
- Supported office operations through filing, scheduling, and administrative coordination
- Managed physical and electronic filing systems to ensure quick and accurate record retrieval
- Maintained office inventory and processed incoming calls and correspondence to support daily operations
- Created production releases and processed new orders for operations teams
Education
Certified Nursing Assistant (CNA) -
Long Island School of Healthcare Careers
Deer Park, NY06.2024
Phlebotomy Technician Certification - undefined
Long Island School of Healthcare Careers
Deer Park, NY02.2024
Bachelor of Business Administration (BAS) - Business Adminstration
Briarcliffe College
Bethpage, NY05.2016
Associate of Science - Accounting
Suffolk Community College
05.2014
Skills
Medical Billing & Claims Processing
Insurance Verification
Medicaid & DSS Applications
CPT / ICD-10 Knowledge
Revenue Cycle Support
HIPAA Compliance
EMR/EHR Systems
Patient Registration & Intake
Data Entry & Documentation
Billing Management
Appointment Coordination
Microsoft Excel, Word & Outlook
Operational Support
Document Management
Client relations
Timeline
Client Benefits Associate
Outreach Development Corp
09.2024 - Current
Administrative Assistant
Long Island School of Healthcare Careers
08.2022 - 08.2024
Administrative Assistant
Universal Perfume & Cosmetics
12.2021 - 08.2022
Billing Assistant
Metro Physical & Aquatic Therapy
12.2020 - 12.2021
Administrative Assistant
BioIVT
08.2020 - 12.2020
Administrative Assistant
Head Injury Association
09.2018 - 08.2020
Administrative Assistant
Mason Industries
01.2016 - 12.2018
Associate of Science - Accounting
Suffolk Community College
Bachelor of Business Administration (BAS) - Business Adminstration
Briarcliffe College
Phlebotomy Technician Certification - undefined
Long Island School of Healthcare Careers
Certified Nursing Assistant (CNA) -
Long Island School of Healthcare Careers