Eulalia Mendez Vasquez
Siler City,NC
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Manager on Duty
McDonald's
Ramseur, North Carolina
04.2022 - Current
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored team members on customer service and food safety practices.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted staff meetings to communicate updates and reinforce company policies.
- Monitored employee performance and provided constructive feedback regularly.
- Implemented operational procedures to enhance workflow efficiency within the restaurant.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Created schedules for staff members according to business needs.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed strategies to increase customer satisfaction ratings.
- Handled employee relations issues such as disciplinary action or terminations.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Delegated tasks among team members according to their strengths and abilities.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented quality control measures, significantly reducing error rates.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Certified - Nurse Aide 1
Chatham Central Carolina
08.2025 - 12.2025
Certified - Pharmacy Tech
Central Carolina Community College
Sanford, North Carolina, NC 09.2024 - 01.2025
Chatham Central
Bear Creek, NCSkills
- Fast learner
- Open availability
- Open to peruse my career here
- Patient care
- Pharmacy tech class
- Customer service
- Team building
- Always doing something
- Build relationships with customers
- Nice and sweet
- Can work any shift
- Employee training
- Time management
- Problem solving
- Communication skills
- Policy enforcement
- Priority management
- Verbal and written communication
- Decision-making
- Goal oriented
- Safety protocols
- Training and mentoring
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Pharmacy tech certification
- Nurse aide certification
- Safe serve certification
- CPR certification
Timeline
Certified - Nurse Aide 1
Chatham Central Carolina
08.2025 - 12.2025
Certified - Pharmacy Tech
Central Carolina Community College
09.2024 - 01.2025
Manager on Duty
McDonald's
04.2022 - Current
Chatham Central