Eunice Asante Dankwah
Pinehurst
Summary
Equipped with strong problem-solving abilities and willingness to learn, Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Closing Analyst
Ceris Corporation
10.2013 - 11.2017
- Managed incoming and outgoing claims for Workers' Compensation, Healthcare providers (Aetna, Humana, UHG, Assurant, UMR), and Auto Liability.
- Conducted quality checks on patient information, adjustments, and data exports from various systems. Reviewed and processed bills.
- Communicated appeal findings to clients and negotiated unresolved claims. Prepared and maintained claim records using MS Excel.
- Adjusted bill charges, approved payments, and ensured accurate commission reports for closed claims.
- Maintained regular communication with providers, addressing inquiries and requests.
- Underwent HIPAA rules and regulations training to ensure compliance with updates.
Assistant Teacher
Bright Horizons Childcare
07.2013 - 10.2013
- Collaborated with teachers to design lesson plans, improving classroom activities through insightful feedback.
- Provided personalized and group-based learning support to enhance student progress and development.
- Utilized proactive behavior modification and positive reinforcement strategies to keep students engaged and focused.
- Supervised various responsibilities, including recess, lunch, and student intake and dismissal.
Retail Associate
Macy's
12.2012 - 06.2013
- Welcomed customers, assisted in locating merchandise, and offered suitable product suggestions.
- Maintained visually appealing merchandise displays and organized store racks.
- Ensured a clean and organized sales floor, arranging merchandise and assisting customers with purchases.
- Facilitated customer enrollment in reward programs and addressed inquiries effectively.
Education
Bachelor of Science - Human Development
Texas Tech University
Lubbock, Texas12.2012
Skills
- Critical Thinking and Problem Solving
- Effective Communication
- Time Management
- Team Collaboration
- Data Analysis
- Regulatory Compliance
- Conflict Resolution
- Customer Service
- Adaptability
- Leadership
- Attention to Detail
- Multitasking
- Quality Control
- Microsoft office
Timeline
Closing Analyst
Ceris Corporation
10.2013 - 11.2017
Assistant Teacher
Bright Horizons Childcare
07.2013 - 10.2013
Retail Associate
Macy's
12.2012 - 06.2013
Bachelor of Science - Human Development
Texas Tech University
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