Kaitlin McGee
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Operations Specialist
Delta Electronics
08.2022 - Current
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Performed business analysis and provided guidance on best practices and various approaches.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Benefits Specialist- Medical Representative
Conduit Global-Remote
08.2021 - 07.2022
- Explained benefits insurance plans to customers in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and Skype interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into SAP.
Customer Service Team Leader
Advance Services, Inc.
02.2019 - 06.2020
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used SAP/TANGO to keep records of customer interactions, customer accounts, and file documents.
- Opened and maintained 10 customer accounts by recording account information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Office Manager
Versant Supply Chain
12.2017 - 09.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Coordinator
Service King Collision Repair
04.2016 - 10.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Education
Biology
University of Memphis
Memphis, TNHigh School Diploma -
Whitehaven High School
Memphis, TN05.2011
Skills
- Invoice Preparation and Processing
- Document and Records Management
- Customer Account Management
- Customer Data Confidentiality
- Financial Records
- Shipment Documentation
- Chat Software
- Oracle Utilities
- Interpretation and Translation Services
- Microsoft Excel
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
Timeline
Customer Operations Specialist
Delta Electronics
08.2022 - Current
Benefits Specialist- Medical Representative
Conduit Global-Remote
08.2021 - 07.2022
Customer Service Team Leader
Advance Services, Inc.
02.2019 - 06.2020
Office Manager
Versant Supply Chain
12.2017 - 09.2018
Office Coordinator
Service King Collision Repair
04.2016 - 10.2017
Biology
University of Memphis
High School Diploma -
Whitehaven High School
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