Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Eunice Bernal

Laredo,TX

Summary

Customer service expert with over 13 years of experience in enhancing client satisfaction. Track record of reliability and responsibility in fast-paced environments. Focused on contributing to team objectives and fostering positive customer relationships. Prepared to support organizational growth through dedicated service.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Advocate

West at Home - Alorica
09.2024 - Current
  • My job as an advocate is to assist members in helping them find a PCP, specialists. Also help with claims and set up appointments and many other things to facilitate their lives since they are elderly people of the ages 65 and older.

Health Care Provider

Our Guardians of Angels
01.2021 - Current
  • My job is to assist patient with their daily home activities. Provide care for them by taking patient to appointments, grocery shopping, bathing and cooking.

Customer Service Representative

CVS Health
07.2021 - 08.2024
  • My responsibilities were to initiate prior authorizations for the medications that needed to be covered by the patient's health insurance.

Customer Service Representative

Convergys Inbound Call Center
02.2019 - 03.2022
  • My job duties were to assist customer with troubleshooting their mobile devices, and also explain billing information if needed.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Patient Care Tech Certificate - Health

Brightwood College
Laredo, TX
05.2016

High school diploma - undefined

United High School
Laredo, TX
05.2010

Skills

  • Home Care
  • Technical Support
  • Microsoft Windows
  • Caregiving
  • Customer service

Certification

Driver's License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Advocate

West at Home - Alorica
09.2024 - Current

Customer Service Representative

CVS Health
07.2021 - 08.2024

Health Care Provider

Our Guardians of Angels
01.2021 - Current

Customer Service Representative

Convergys Inbound Call Center
02.2019 - 03.2022

High school diploma - undefined

United High School

Patient Care Tech Certificate - Health

Brightwood College

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Eunice Bernal