Eunice Brown
Cincinnati,OHIO
Summary
Driven Senior Division Manager with a proven track record at Cincinnati Metro, adept in Operations Management and Staff Training and Development. Excelled in driving operational excellence, enhancing productivity by streamlining workflows, and leading a diverse team to surpass performance metrics. Skilled in strategic planning and customer relationship development, significantly improving efficiency and cost management. Well-qualified Division Manager with 18-year record of success in Customer Service. Strategic leader and effective problem-solver with firm grasp of Transit needs and to optimize procedures, improve policies and maximize productivity.
Overview
1823
1823
years of professional experience
1
1
Certificate
Work History
Senior Division Manager
Cincinnati Metro
11.1986 - 02.2023
- Championed operational excellence initiatives to reduce costs, improve efficiency, and enhance overall performance metrics.
- Increased overall department productivity by streamlining workflows and implementing process improvements.
- Managed division budgets with precision, ensuring optimal resource allocation and cost management.
- Managed operator attendance as well as on time performance by overseeing the day to day operations.
- Managed 8 clerks and 4 Managers and 6 Dispatchers as well as 300 transit operators
- Introduced operators to new software technologies to live data with upgrade software to Trapeze . the operations resulting in increased efficiency and improved the on time performance on all routes.
- Pilates
- Volunteering
- Improved team morale through effective communication, transparent leadership, and regular feedback sessions.
- Enhanced division reputation by consistently meeting or exceeding quality standards in project delivery and customer satisfaction ratings.
Sales Associate
Lane Bryant
09.201 - 10.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business
- Managed a high volume of 30 plus incoming calls daily
Education
High School Diploma -
Hughes High School
Cincinnati, OH06.1981
Skills
- Operations Management
- Customer relationship development
- Assisted department in charge of Strategic Planning
- Leadership Certifications
- Staff Training and Development
- Assisted Operations Planning department with fix route service
Accomplishments
- Achieved positive results by completing on time performance with accuracy and efficiency.
- Documented and resolved issues which led to holding others accountable when necessary.
- Collaborated with team of 36 in the development of Ontime performance..
- Supervised team of 12 staff members and 300 plus operators.
Certification
I have numerous leadership certificates. I attended Xavier, Raymond Walters ,Cincinnati State and Sinclair Community College (Real Estate).
Additional Information
I have experience in Microsoft Word Trapeze software, Cad AVL and excel and powerpoint.
Timeline
Senior Division Manager
Cincinnati Metro
11.1986 - 02.2023
High School Diploma -
Hughes High School
Sales Associate
Lane Bryant
09.201 - 10.2020
I am also a real estate agent and I loveClub pilates and
I attended completed Seinfeld Community College for real estate. I would like to get back into the working field hopefully to build another retirement. I would be an great asset to a company.
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