Kerri Bellino
Las Vegas,NV
Summary
Senior Division Manager with a strong background in account management and client relations. Known for strategic thinking, effective communication, and adaptability to changing needs. Skilled in driving team collaboration, maximizing revenue, and fostering client satisfaction. Reliable and results-focused, consistently delivering high-quality outcomes.
Overview
37
37
years of professional experience
Work History
Senior Division Manager
John Paul Group
01.2023 - Current
- Responsible for building strong, trusting relationships with clients by actively listening to client needs, providing tailored solutions, proactively communicating updates, and consistently demonstrating a deep understanding of their business, while always aiming to exceed expectations and identify new opportunities for value creation
- Negotiate contracts, drive utilization, and serve as the primary point of contact ensuring their satisfaction through excellent communication and interpersonal skills.
- Implemented innovative marketing campaigns that expanded brand awareness and generated new business leads.
- Supervised daily planning, coordination, and administration for division operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established clear and consistent policies and procedures.
- Exercised independent judgment in onboarding, training, and motivating division staff to maximize performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Regional Manager
John Paul Group
11.2016 - 12.2022
- Developed processes to save on costs and prevent losses.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
Account Manager
John Paul Group
11.2004 - 11.2016
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
Corporate Concierge
John Paul Group
11.2000 - 11.2004
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Developed relationships with local businesses to secure discounts and special offers for guests.
Head Dance Instructor
Universal Dance Association
05.1990 - 08.1997
Cheerleader
Arizona Cardinals
04.1988 - 02.1990
Education
No Degree - General Studies
Glendale Community College
Skills
- Operations Management
- Human Resources Management
- Policy Development
- Business Planning
- Staff Training and Development
- Staff Motivation
- Performance Improvement
- Customer relationship development
- Innovation and Creativity
Timeline
Senior Division Manager
John Paul Group
01.2023 - Current
Regional Manager
John Paul Group
11.2016 - 12.2022
Account Manager
John Paul Group
11.2004 - 11.2016
Corporate Concierge
John Paul Group
11.2000 - 11.2004
Head Dance Instructor
Universal Dance Association
05.1990 - 08.1997
Cheerleader
Arizona Cardinals
04.1988 - 02.1990
No Degree - General Studies
Glendale Community College
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