Eunice Chen
Bonney Lake,WA
Summary
Multilingual professional fluent in Chinese, Korean, and English, with four years of experience in retail operations and office support. Expertise in import order management, business-trip interpretation, and customer service, facilitating effective communication and coordination across cultures. Recently enhanced organizational and problem-solving skills as a full-time caregiver, now poised to contribute to roles that prioritize communication and customer support.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Retail service office assistant
CAS retail service
Yangju, Gyeonggi Do
01.2010 - 03.2014
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered phone calls and directed them to appropriate personnel.
- Handled incoming calls and responded to customer inquiries promptly.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Managed import orders by coordinating with suppliers and logistics teams.
- Interpreter for business trip
- Processing and requesting reimbursement for corporate card transactions.
- handle overtime hour verification and payroll accuracy for manufacturing employees.
Education
Associate Degree - Business English
Dalian Business Institute
Dalian, Liaoning 09.2005 - 06.2008
Skills
- Order processing
- Inventory management
- Office management
- Microsoft Excel
- Payroll administration
- Expense tracking
- Customer service
- Call handling
- Chinese Korean interpretation
Languages
Chinese (Mandarin)
Native/ Bilingual
Korean
Native/ Bilingual
English
Professional
Timeline
Retail service office assistant
CAS retail service
01.2010 - 03.2014
Associate Degree - Business English
Dalian Business Institute
09.2005 - 06.2008