Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Eunice D'Orr

Senior Customer Service Representative
Memphis, TN,MS

Summary

Enthusiastic Senior Customer Service Representative with more than 32 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

39
39
years of professional experience

Work History

Senior Customer Service Representative

FedEx Express
Memphis, TN
03.1990 - Current
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Claims Representative

Film Transit
Memphis, TN
02.1985 - 05.1990


  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Processed and followed up with customers on unresolved issues.

Stock Clerk

Baddours
Memphis, TN
06.1982 - 02.1984
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.

Education

High School Diploma -

Tunica Institute of Learning
Tunica, MS
05.1982

Skills

  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Patient and Empathetic

Timeline

Senior Customer Service Representative

FedEx Express
03.1990 - Current

Claims Representative

Film Transit
02.1985 - 05.1990

Stock Clerk

Baddours
06.1982 - 02.1984

High School Diploma -

Tunica Institute of Learning

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Eunice D'OrrSenior Customer Service Representative