Eunice Guan
Dallas,TX
Summary
Accomplished professional with expertise in Toast POS and various other systems, recognized for driving team success and increasing profits. Proven ability to cultivate lasting customer relationships and lead staff development. Adept at analyzing sales data to identify growth opportunities, demonstrating exceptional communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager, Server
Blue Sushi Sake Grill
Dallas, USA
08.2020 - Current
- Promoted from server to shift manager due to consistent, high performance and leadership.
- Supervised daily operations, ensuring smooth workflow and effective team coordination to enhance service delivery.
- Trained and managed staff to foster professional development and enhance skill sets.
- Developed and executed strategies that increased store profits and improved customer engagement.
- Utilized Toast POS for end-to-end operations, from customer-facing transactions to back-end system management.
- Consistently recognized for being the highest-selling team member due to strong product knowledge and guest relationships.
- Analyzed sales reports to identify trends, informing decisions that supported growth opportunities.
- Cultivated long-lasting guest relationships that drove repeat business and positive customer experiences
POS Sales Consultant
The Merchant Hub
05.2023 - 02.2024
- Worked with multiple POS systems and identified their strengths and limitations through hands-on use.
- Delivered engaging presentations to showcase innovative products and services.
- Generated new sales leads through cold calling and networking initiatives.
- Addressed customer inquiries, delivering timely solutions to enhance satisfaction and retention.
- Analyzed customer feedback to refine product offerings and enhance service quality.
- Partnered with team members to create targeted sales strategies that improved outreach and engagement.
Land Sales Representative
BG Development
Dallas, TX
07.2021 - 05.2023
- Leveraged Salesforce CRM to identify new business opportunities and oversee client pipelines.
- Managed real estate transactions from initiation to closing, ensuring compliance with regulations.
- Prepared detailed reports on property features, pricing, and availability for client review.
- Coordinated property tours, effectively showcasing listings to engage prospective buyers.
- Communicated with clients to assess property needs and budget constraints.
- Reviewed titles, deeds, surveys, and appraisals during transaction processes.
- Managed sales pipeline through proactive follow-up with prospects and hot leads.
Server
The Common Table
Dallas, USA
07.2018 - 02.2020
- Enhanced customer dining experience by effectively suggesting menu items.
- Received commendations for consistently exceeding performance expectations.
- Trained new servers to enhance restaurant operations and service quality.
- Learned comprehensive restaurant menu quickly to provide informed customer recommendations.
- Managed financial transactions with precision and accuracy.
- Experienced firsthand the operational improvements following the transition to the Toast POS system
Education
High School -
Bellaire High School
Houston, TX01-2015
Some college -
Texas A&M University
College Station, TXSkills
- Point of sale expertise
- Customer engagement
- POS system utilization
- Adaptability and learning agility
- Effective communication
- Problem-solving skills
- Leadership qualities
- Customer service focus
- Interpersonal communication skills
REFERENCES
References available upon request.
Certification
TABC
Timeline
POS Sales Consultant
The Merchant Hub
05.2023 - 02.2024
Land Sales Representative
BG Development
07.2021 - 05.2023
Shift Manager, Server
Blue Sushi Sake Grill
08.2020 - Current
Server
The Common Table
07.2018 - 02.2020
High School -
Bellaire High School
Some college -
Texas A&M University