Matthew Ross
Coeur d'Alene,ID
Summary
Highly enthusiastic customer service professional with over 14 years of client interface experience. Results-driven approach and proven ability to establish rapport with clients and employees. Dedication to providing exceptional service is evident through willingness to work any necessary hours. Thrives in fast-paced environments, where problem-solving skills shine under pressure. Consistently rises to leadership roles in various endeavors. Known for patience and strong work ethic. Committed to continuous learning and understanding. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
Work History
Shift Leader/Manager
De Leon's Tex-Mex Grill
10.2023 - Current
- Cash handling, direct customer support, order taking, serving, prep cooking, cooking, cleaning, dishwashing, inventory, supplies ordering, managing crew members, stocking and organizing back store room, making crew schedules, training new employees, marketing, catering, making deliveries
- I have been praised by the business owners and upper management for my dependability, leadership skill, customer service and ability to handle my multiple responsibilities and challenges
- Half my crew don't speak the same language but despite the language barrier I have respect and confidence of our staff
Assistant Manager
Cosmic Cowboy
02.2021 - Current
- Responsible for managing crew members in daily task, managing COGS/Labor, scheduling employees, hiring new employees, training new employees, ensuring all food safety protocols are being followed, scheduling maintenance and repairs, marketing calls, catering, prep cooking, line cooking, cashiering and food running
- I am in charge of food ordering, beer and wine ordering, non food consumables ordering
- I also perform small maintenance on equipment
- Perform daily inspections and nightly reports
- Interact with distributors, sales reps and customers
- I get verbal and written acknowledgment( through customer suggestion cards) from customers for my customer service skills, personality, friendliness and knowledge of our products
- I have been praised regularly from the owner of my restaurant and the other managers for my problem solving skills, my flexibility, my strong work ethic, dependability, willingness to jump in and help wherever I can, my rapport with customers and employees
FOH Supervisor/ BOH supervisor
Cosmic Cowboy Grill
09.2017 - Current
- I was in charge of supervising crew members, taking and preparing orders, stocking, inventory, handling cash, closing and opening store, training, interacting with customers and serving
Utility Machine Operator
Idaho Forest Group
01.2021 - 03.2021
- My duties included but not limited to maintaining a clean area, fork lift, sweeping, stacking, chainsaw use
Assistant Supervisor
Dairy Queen
02.2010 - 08.2016
- I was in charge of supervising crew members, taking and preparing orders, stocking, inventory, handling cash, preparing deposits, closing and opening store, training
Education
Associate - communication
North Idaho College
Coeur d'Alene, ID04.2017
GED -
North Idaho College/ Adult education Center
Coeur d'Alene, ID02.2016
Skills
- Effective Communication Skills
- Experienced Team Trainer
- Skilled at Managing Chaotic Workspaces
- Culinary Catering Services
- Food Safety Standards Knowledge
- Supply Chain Coordination Skills
- Currency Handling Expertise
- Hospitality Team Leadership
- Meal Preparation
- Strong Leadership Experience
- Culinary Operations Management
- Strong customer relationship builder
- Cash handling
- Restaurant Experience
- Team oriented
- Attention to detail
- Organized
- Knowledge of purchase orders; products and selections
- Supervisory skills
- Time management
- Point Of Sale Expertise
- Knowledgeable Authority
- Energetic
- Strong verbal communication
- Written and oral communication skills
- Proven Work Stability
- Ability to handle fast-paced environment
- Serving Experience
- Customer Service in Bartending
- Customer service
- Heavy equipment operation
- Host/Hostess
- Employee Scheduling
- Workplace safety
- Team management
- Employee Skill Enhancement
- Compliance management
- Punctual and reliable
- Staff training and onboarding
- Opening and closing procedures
Spouse
wife
Personal Information
- Age: 35
- Authorized To Work: US
- Number of Children: 3
I am forklift certified
I was certified through Idaho Forest Group during my employment.
Timeline
Shift Leader/Manager
De Leon's Tex-Mex Grill
10.2023 - Current
Assistant Manager
Cosmic Cowboy
02.2021 - Current
Utility Machine Operator
Idaho Forest Group
01.2021 - 03.2021
FOH Supervisor/ BOH supervisor
Cosmic Cowboy Grill
09.2017 - Current
Assistant Supervisor
Dairy Queen
02.2010 - 08.2016
GED -
North Idaho College/ Adult education Center
Associate - communication
North Idaho College
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