Joseph Iannazzo
Carteret,NJ
Summary
With nearly four years of experience in the food service industry, I have honed skills in customer service and problem-solving within a fast-paced store environment. Expertise lies in effectively handling customer interactions and finding solutions to various challenges that arise on a daily basis. Developed a strong ability to navigate and resolve issues, ensuring customer satisfaction and maintaining a positive atmosphere within the store.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Chick-fil-A Restaurants
09.2021 - Current
- In my role as the designated team leader for the day, I diligently oversee kitchen operations, meticulously executing all assigned checklists and tasks to ensure optimal efficiency
- My commitment extends to meticulously preparing the kitchen for the subsequent closing team, striving for excellence in every aspect before concluding my shift
FOH General
Chick-fil-A, Inc.
10.2020 - 01.2025
- Greeting customers with a smile and positive attitude
- Taking orders accurately, both in person and at the drive-thru
- Preparing beverages and simple food items
- Maintaining cleanliness in the dining area and counter
- Handling cash transactions and following proper payment procedures
- Addressing customer concerns and resolving issues promptly
- Following Chick-fil-A's service standards and "second mile" philosophy
Team Member
Cherry Hill Programs
11.2019 - 12.2019
- My position was the team member on the register I would ring up the customers after they took pictures with Santa
- Good with money
- Good at checking people out
- Very friendly to the customers
Education
High school or equivalent -
Carteret High School
Carteret, NJ02.2025
Skills
- Host/Hostess
- Cleaning Experience
- Shift Management
- Food Safety
- Serving Experience
- Food Service
- POS
- Sales
- Driving
- Employee training
- Restaurant Experience
- Food Preparation
- Cashiering
- Kitchen Experience
- Cooking
- Cash Handling
- Punctual and reliable
- Compliance management
- Tech-Savvy
- Verbal and written communication
- Decision-making
- Safety compliance
- Shift leadership
- Shift checklists
- Production management
- Computer skills
- Teamwork and collaboration
- Customer service
- Reliability
- Excellent communication
- Effective communication
- Safety protocols
Certification
Driver's License, 06/01/21, 05/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader/Manager
Chick-fil-A Restaurants
09.2021 - Current
FOH General
Chick-fil-A, Inc.
10.2020 - 01.2025
Team Member
Cherry Hill Programs
11.2019 - 12.2019
High school or equivalent -
Carteret High School
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