Maylan Mack
Starkville,MS
Summary
An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for all customers. I am skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintain focus and always have a positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Shift Leader Manager
Tropical Smoothie Cafe
08.2020 - 10.2021
- Assisted in training new employees, fostering supportive work environment, and contributing to overall team success.
- Complied with all safety regulations, preventing accidents or injuries in the workplace.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier/Customer Service
JCPenney
10.2021 - 04.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
Hostess
McGuire's Irish Pub
04.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Server/Cashier
Nippon Sushi
10.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Sophomore in College - Psychology
Mississippi State University
Starkville, MS05.2027
Skills
- Communication skills
- Retail sales
- Cashiering
- Foodservice
- Merchandising
- Food preparation
- Cleaning experience
- Serving experience
- Cash handling
- Shift management
- Restaurant experience
- Host/Hostess
- Food Safety
- Guest engagement
- Kitchen experience
- Kitchen management experience
- POS
- Strong work ethic
- Exceptional customer service
- Memory retention
- Team leadership
- Complex problem-solving
Timeline
Server/Cashier
Nippon Sushi
10.2022 - 06.2023
Hostess
McGuire's Irish Pub
04.2022 - 08.2022
Cashier/Customer Service
JCPenney
10.2021 - 04.2022
Shift Leader Manager
Tropical Smoothie Cafe
08.2020 - 10.2021
Sophomore in College - Psychology
Mississippi State University