Nautica-Anne Rasavong
Springdale,USA
Summary
Seasoned Shift Leader Manager with relevant experience overseeing operations, managing teams, and implementing strategies to optimize efficiency. Known for strong leadership skills, ability to create harmonious work environment and commitment to exceeding company objectives. Previous roles have demonstrated measurable improvement in operational productivity and team performance. Excel in communication, problem-solving, and adaptability, ensuring effective team coordination and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Crumbl Cookies Franchises
Rogers, US
06.2024 - 07.2025
- Resolved customer inquiries and complaints to maintain a positive store environment.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored team members on cookie preparation and customer service standards.
- Managed inventory levels and ordered supplies to meet production demands efficiently.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
Supervisor
Freddy's Frozen Custard & Steakburgers
Rogers, US
09.2022 - 05.2024
- Supervised daily operations to ensure efficient service and quality standards.
- Trained new employees on menu items and customer service protocols.
- Managed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented health and safety procedures to create a safe work environment.
- Collaborated with team members to enhance workflow and improve service efficiency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
Nursing (Associate's degree) -
NorthWest Arkansas Community College
Bentonville, ARHigh school diploma -
Rogers Heritage High School
Rogers, ARSkills
- Management
- Good learner
- Cleaning
- Food industry
- Customer service
- Customer inquiry handling
- Organizational skills
- Client interaction via phone calls
- Time management
- Critical thinking
- Effective communication
Certification
- Driver's License
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader/Manager
Crumbl Cookies Franchises
06.2024 - 07.2025
Supervisor
Freddy's Frozen Custard & Steakburgers
09.2022 - 05.2024
Nursing (Associate's degree) -
NorthWest Arkansas Community College
High school diploma -
Rogers Heritage High School