Izabella Hammer
Indianapolis,IN
Summary
Experienced with managing shift operations and leading teams to meet organizational objectives. Utilizes strong problem-solving abilities to address challenges promptly. Track record of enhancing team performance through effective communication and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Taco Bell
11.2019 - 06.2021
- Implemented cost-saving measures that resulted reduction in expenses
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Led a team of employees, providing guidance and support to ensure efficient operations
Busser
Diannas Diner
07.2015 - 10.2019
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted servers in delivering food and beverages promptly to optimize service efficiency.
- Collaborated with kitchen staff to ensure timely replenishment of supplies, improving workflow.
- Supported team by resetting tables quickly between guests, reducing wait times for seating.
- Resolved minor customer concerns promptly, enhancing overall guest satisfaction and loyalty.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
High school or equivalent -
Ben Davis University High School
Indianapolis, IN08.2023
Normal studies (High school) -
Hanover Central High School
Cedar Lake, IN05.2019
Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialists
Fishers11.2025
Skills
- Inventory control
- Greeting customers
- Management
- Computer literacy
- Customer service
- Communication skills
- Presentation skills
- Cash handling
- Restaurant experience
- Balancing cash drawers
- Writing skills
- Customer support
- Food Safety
- Organizational skills
- Team management
- Leadership
- Time management
- Phone communication
- Hospitality
- Computer skills
- Customer relationship management
- POS
- Cash register
- Sales
Certification
- Certified Phlebotomy Technician, 2025-11-01, Present
- Driver's License, 2022-09-01, 2029-08-01
- ServSafe Food Handler Certification
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Shift Leader/Manager
Taco Bell
11.2019 - 06.2021
Busser
Diannas Diner
07.2015 - 10.2019
High school or equivalent -
Ben Davis University High School
Normal studies (High school) -
Hanover Central High School
Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialists