Jelani Jocson
San Jose,CA
Summary
I've recently relocated to San Jose from San Diego and I'm looking for full time work. I have open availability so I can be flexible with my schedule if needed. I am a motivated, efficient, and hardworking employee. I work well in a team based environment as well as independently. I have a broad amount of skills I've learned over the years and can adapt to the different needs of the job as well as management experience in fast casual dining.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Bafang Dumpling
05.2024 - 01.2026
- Assisted in inventory management by monitoring stock levels
- Trained new employees
- Ran expo team to maintain smooth communication flow between the kitchen and dining area
- Helped managed all stations of the kitchen during high volume service hours
- Managed the daily shift schedule including daily prep work and deliveries in a timely manner.
- Handled opening and closing cash duties including daily sales reports, invoices, and payroll documents.
Hostess/Server
Manna BBQ
11.2024 - 04.2025
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
Front Desk Sales Associate
Massage Envy
08.2023 - 01.2024
- Managed high volume of incoming calls while handling in person requests at the same time
- Resolved billing discrepancies or disputes by working closely with accounting department to investigate charges thoroughly
- Scheduled appointments and managed calendars for all team members, optimizing their time management and productivity
- Maintained accurate records of client interactions, inquiries, complaints, or comments
Baker
Crumbl Cookies Franchises
09.2022 - 07.2023
- Worked well in team settings, providing support and guidance
- Ran dressing stations and supervise daily product orders
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation
- Replenished and rotated food items, following correct food cooling and storage procedures
Cast Member
Chuck E. Cheese
02.2022 - 09.2022
- Planned and executed memorable birthday parties for children of various ages, ensuring a fun and engaging experience
- Managed all aspects of party logistics, including venue setup, decorations, activities, and entertainment
- Fixed technical issues with arcade games
- Maintain and clean salad/beverage bar
Education
High school diploma or GED -
The Charter School of San Diego
San Diego, CA06.2024
Associate of Arts - Sociology
Evergreen Valley College
San Jose, California, CA01-2028
Skills
- Restaurant management
- Hospitality
- Upselling
- POS
- Time management
- Inventory control
- Kitchen experience
- Serving Experience
- Baking
- Expo and Food Runner
Certification
- ServSafe Alcohol
- Food Handler Certification
- Driver's License
Timeline
Hostess/Server
Manna BBQ
11.2024 - 04.2025
Shift Leader/Manager
Bafang Dumpling
05.2024 - 01.2026
Front Desk Sales Associate
Massage Envy
08.2023 - 01.2024
Baker
Crumbl Cookies Franchises
09.2022 - 07.2023
Cast Member
Chuck E. Cheese
02.2022 - 09.2022
High school diploma or GED -
The Charter School of San Diego
Associate of Arts - Sociology
Evergreen Valley College