Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wiley Dawsey

Tallahassee,FL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Leader/Manager

Marco's Pizza
  • Manage, make pizza, customer service, clean store, make schedule
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Troubleshot equipment to reduce service calls and downtime.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Kitchen Manager

GOLDEN RULE BBQ
04.2020
  • Inventory, shift changes, hire/fire, make sure food us made correctly and efficiently, make sure food is hot and customers are satisfied, help prep for the day, make sure store is clean, count register

Engineer,housekeeping

Best Western
01.2019 - 12.2021


  • Collaborated with other departments to facilitate successful project completion.
  • Developed high-quality engineering designs and plans to meet industry standards.
  • Developed work plans for various personnel roles based on strengths and talents.

Line Cook/Prep Cook

The villa
07.2015 - 02.2018
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Crew Leader

U.S.S I
01.2014 - 07.2016
  • Responsibilities: Prep, count register, deposits, food, inventory, smoothies, customer service
  • Accomplishments: Sales went up, customer service was excellent, employee of the year, 3
  • Employee of the month

Cashier, Cleaning Captain

Taco Bell
09.2014 - 04.2016


  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.

Retail Specialist

Tallahassee
04.2010 - 01.2014
  • Responsibilities: Read plan-o-grams, adjust shelves while stocking items to make shopping easy for customers
  • Skills Used: Retail skills server, line cook
  • Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
  • Managed inventory for optimal stock levels and efficient merchandise presentation.

Line Cook

Golden Corral
09.2007 - 01.2009
  • Responsibilities: Take orders, make people smile and enjoy their stay, make sure food is fresh and served.
  • Accomplishments: Employee of the month twice

Education

High School Diploma -

James Rickards High School
Tallahassee, FL
05.2007

Skills

  • Shift Lead
  • Crew Member
  • Fast Food
  • Shift Supervisor
  • Food Service
  • Cooking
  • Planograms
  • Kitchen Management Experience
  • Kitchen Experience
  • Food Preparation
  • Retail Sales
  • Food Safety
  • Commercial Cleaning
  • Busser
  • Restaurant Management
  • Serving Experience
  • Restaurant Experience
  • Relationship Building
  • Data Analytics
  • Work Order Analysis
  • Problem-Solving

Certification

  • Certified Pool Operator
  • ServSafe
  • Food Handler Certification

Timeline

Kitchen Manager

GOLDEN RULE BBQ
04.2020

Engineer,housekeeping

Best Western
01.2019 - 12.2021

Line Cook/Prep Cook

The villa
07.2015 - 02.2018

Cashier, Cleaning Captain

Taco Bell
09.2014 - 04.2016

Crew Leader

U.S.S I
01.2014 - 07.2016

Retail Specialist

Tallahassee
04.2010 - 01.2014

Line Cook

Golden Corral
09.2007 - 01.2009

Shift Leader/Manager

Marco's Pizza

High School Diploma -

James Rickards High School

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Wiley Dawsey