William Sweetman
North Hollywood,MI
Summary
Shift manager with expertise in customer service and team development. Proven ability to train staff and implement problem-solving strategies that enhance customer relations. Demonstrated success in maintaining smooth operations and delivering high-quality service. Strong organizational skills in planning schedules and workflows to meet objectives.
Overview
11
11
years of professional experience
Work History
Shift Leader/Manager
Potbelly's Sandwich Shop
Livonia, Michigan
10.2018 - Current
- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained new employees on food preparation, customer service, and upselling techniques.
- Managed inventory levels by reviewing stock and placing orders to ensure availability.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Coached staff on performance strategies to improve customer relations and service quality.
- Directed team members in effective operational methods, delegating tasks and setting priorities.
- Maintained operational standards through thorough opening, closing, and shift change functions.
- Participated in weekly meetings to discuss events, promotions, and feedback for improvement.
Crew Member
Little Caesars
Livonia, MI
11.2017 - 11.2018
- Prepared and cooked menu items in compliance with health and safety standards.
- Assisted customers with orders, ensuring exceptional service throughout interactions.
- Operated kitchen equipment, maintaining proper functionality and cleanliness.
- Collaborated with team members to enhance service efficiency and flow.
- Handled cash transactions accurately at the register, ensuring precision in payments.
- Cleaned workstations and dining areas, upholding sanitation standards consistently.
- Followed recipes and portion guidelines to deliver consistent food quality.
- Resolved customer complaints professionally to maintain a positive dining atmosphere.
Golf Caddy
Meadowbrook Country Club
Northville, Michigan
10.2014 - 09.2017
- Assisted golfers with course navigation and club selection to enhance performance.
- Maintained golf bags and equipment in optimal condition for peak efficiency.
- Communicated effectively with golfers to ensure satisfaction throughout their experience.
- Collaborated with club staff to facilitate smooth operations during events.
- Anticipated player needs to deliver exceptional customer service consistently.
- Organized bag drops and cleaned clubs before and after each round.
- Kept accurate scorecards and resolved discrepancies for all golfers.
- Monitored weather conditions and advised players on adjustments as needed.
Education
High School Diploma -
Stevenson High School
Livonia, MI06-2019
Some College (No Degree) - Cyber Security
Schoolcraft College
Livonia, MISkills
- Employee training and mentoring
- Inventory management and control
- Customer service excellence
- Team leadership and development
- Operational compliance
- Conflict resolution strategies
- Cash handling accuracy
- Effective communication skills
- Adaptability and flexibility
- Supply ordering processes
- Opening and closing procedures
- Decision-making abilities
- Tech-savvy solutions
- Work delegation techniques
- Strong work ethic
Timeline
Shift Leader/Manager
Potbelly's Sandwich Shop
10.2018 - Current
Crew Member
Little Caesars
11.2017 - 11.2018
Golf Caddy
Meadowbrook Country Club
10.2014 - 09.2017
High School Diploma -
Stevenson High School
Some College (No Degree) - Cyber Security
Schoolcraft College