Summary
Overview
Work History
Education
Skills
Timeline
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Eunice Hancock

Norfolk,VA

Summary

Accomplished E-Commerce Personal Shopper at Kroger Marketplace, adept in online platform navigation and building positive rapport, significantly enhanced customer satisfaction through personalized service and efficient order processing. At West Virginia Public Health, played a key role in reducing COVID-19 transmission through expert case investigation and relationship building. Demonstrates a strong work ethic and exceptional multitasking abilities.

Overview

4
4
years of professional experience

Work History

E-Commerce Personal Shopper

Kroger Marketplace
07.2022 - 09.2024
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Provided personal shopping services for product categories ranging from Type to Type.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

COVID-19 Response Frontline Case Investigator

West Virginia Public Health
11.2020 - 06.2022
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
  • Managed the COVID-19 response by efficiently conducting case investigations and contact tracing.
  • Developed strong relationships with patients, fostering trust during sensitive conversations regarding personal health information.
  • Played an instrumental role in reducing local infection rates through vigilant monitoring of case trends, early identification of potential outbreaks, and targeted interventions as appropriate.
  • Maintained patient confidentiality while gathering critical information needed for successful case investigations and contact tracing initiatives.
  • Contributed to public health policy development by providing insights from frontline experiences and case findings.
  • Streamlined communication with infected individuals, ensuring proper guidance for self-isolation and care.
  • Reduced the risk of community transmission by promptly identifying close contacts of confirmed cases.
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.

Education

Diploma - High School Diploma

Booker T Washington High School
Norfolk, VA
06.2012

Skills

  • Online platform navigation
  • Product Knowledge Expertise
  • Order Processing Efficiency
  • Client Relationship Building
  • Brand familiarity
  • Inventory management proficiency
  • E-commerce tools proficiency
  • Prioritizing Orders
  • Sales proficiency
  • Delivery Management
  • Lift up to Number pounds
  • Customer Service
  • Attention to Detail
  • Heavy Lifting
  • Online Order Processing
  • Product Knowledge
  • Strong Work Ethic
  • Multitasking and Organization
  • Building Positive Rapport

Timeline

E-Commerce Personal Shopper

Kroger Marketplace
07.2022 - 09.2024

COVID-19 Response Frontline Case Investigator

West Virginia Public Health
11.2020 - 06.2022

Diploma - High School Diploma

Booker T Washington High School

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Eunice Hancock