Oliver Rule
Freeport,IL
Summary
Experienced with understanding customer preferences and curating product selections to meet their needs shown at my time at Cub Foods. Utilizes strong organizational skills to manage multiple tasks efficiently in fast-paced environment. Knowledge of various e-commerce platforms and tools to ensure seamless shopping experiences for customers.
Overview
5
5
years of professional experience
Work History
E-Commerce Personal Shopper
Cub Foods
05.2023 - 08.2024
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Tracked substitutions and informed customers of changes.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Served other duties in store without being asked
- Handeled cash
Student Worker
Western Illinois University
08.2022 - 12.2023
- Took and followed detailed directions from others.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Managed paperwork, filing systems, and maintaining databases.
Receptionist
Contemporary Hair Studio
08.2019 - 05.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Made sure laundry was done in an efficient manner
- Kept all hair tools clean and up to standard
Education
Bachelor of Science - Forensic Psychology
Western Illinois University
Macomb, IL12-2025
Freeport High School
Freeport, IL05-2021
Skills
- Order Processing Efficiency
- Product Knowledge Expertise
- Online platform navigation
- Client Relationship Building
- E-commerce tools proficiency
- Online ordering familiarity
- Customer Service
- Attention to Detail
Timeline
E-Commerce Personal Shopper
Cub Foods
05.2023 - 08.2024
Student Worker
Western Illinois University
08.2022 - 12.2023
Receptionist
Contemporary Hair Studio
08.2019 - 05.2021
Bachelor of Science - Forensic Psychology
Western Illinois University
Freeport High School
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