Eunice Hutchins
Carrabelle,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Dunkin' Donuts
Bradenton, FL
06.2022 - 06.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Inbound/Outbound Sales Representative
AGR
Cleatrwater, FL
01.2010 - 06.2011
- Developed and implemented inbound operations procedures and processes.
- Monitored performance of the inbound team to ensure customer satisfaction goals were met.
- Identified cost-saving strategies related to shipping methods and materials used for packaging products.
- Collaborated with other departments such as sales, marketing, finance, logistics., to ensure smooth functioning of operations.
Licensed Insurance Agent
Florida No Fault/Direct
Fort Myers, FL
06.1996 - 11.2003
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Analyzed customer needs and provided best options, upselling products and services.
Education
GED -
Fort Myers High School
Fort Myers, FL05-1993
Certificate - Computer Specialist
Florida Career Institute
1685 Medical Lane05-1992
Some College (No Degree) - Radiologic Technology
Edison State Community College
Fort Myers, FLSkills
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Account updating
- Order Fulfillment
- Team Development
- Computer Proficiency
- Technical Support
- Customer Service
- Product Sales
- Active Listening
- Call Center Operations
- Spreadsheets
- Quality Control
- Typing proficiency
- Complaint Handling
Timeline
Customer Service Representative
Dunkin' Donuts
06.2022 - 06.2023
Inbound/Outbound Sales Representative
AGR
01.2010 - 06.2011
Licensed Insurance Agent
Florida No Fault/Direct
06.1996 - 11.2003
GED -
Fort Myers High School
Certificate - Computer Specialist
Florida Career Institute
Some College (No Degree) - Radiologic Technology
Edison State Community College
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