Eunice Lam
Litchfield Park,Arizona
Summary
Background in service work at Veggie Village provided skills that prioritize customer satisfaction. Present ability to enhance customer experiences through efficient service, as well as using slower hours to restock and prep for incoming rush hours. Skills in multitasking and maintaining a welcoming environment for patrons while also helping behind the scenes. Commitment to focusing on establishing positive relations with all parties involves.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Veggie Village
07.2021 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Adapt to different roles depending on the work day as need such as: hostess, waitress, bussing, kitchen, etc.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Used slow periods to restock supplies, ice water dispenser, utensil sets, to-go sauces, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Community Health
Arizona State University
Tempe, AZ05-2025
Skills
- Strong teamwork
- Customer interaction/satisfaction
- Cleaning
- Kitchen support
- Taking orders in person, over the phone, or online
- Supply restocking
- Menu memorization
- Strong work ethic
- Multitasking and organization
- Positive and professional
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Restaurant Team Member
Veggie Village
07.2021 - Current
Bachelor of Science - Community Health
Arizona State University
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