Results-driven Senior Benefits Analyst known for productive and efficient task completion. Possess specialized skills in benefits administration, regulatory compliance, and data analysis. Excel in communication, problem-solving, and strategic planning, ensuring seamless benefits management and employee satisfaction.
Overview
11
11
years of professional experience
4025
4025
years of post-secondary education
Work History
Sr. Benefits Analyst
RXO Logistics LLC.
Charlotte, NC
01.2025 - Current
Managed and administered leave and disability programs.
Provided guidance to employees on leaves including FMLA, ADA and Disability.
Counseled employees on leave policies such as FMLA (Family Medical Leave Act) and ensured compliance with legal requirements.
Served as a point of contact for escalated inquiries or issues related to employee leaves and benefits from both employees and management team members.
Leaves Administration Manager
American Tire Distributors
Huntersville, NC
07.2023 - 11.2025
Primary contact for all leave requests while partnering with third-party vendor.
Managed the administration and handling of employee leave and accommodation requests.
Strategically worked with key stakeholders to resolve conflict and mitigate organizational risk, with the leave management process.
Managed FMLA and state leave regulations including company sponsored leave benefits, processing of leaves, reviewed of medical certifications, and built trusting relationship with employees and managers.
Created reports on all leave of absences per management request and identified trends and proactively shared relevant information with managers and HRBP.
Educated employees on leave processes and procedures; ensured compliance with all State and Federal laws as it relates to FMLA, ADA, Short-term and Long-term Disability and other leave and accommodation issues.
Provided information, interpretation, advice, training, and counseling to leadership, management, and employees regarding leaves and coinciding employee relations matters; in some instances, serving as the facilitator for cases.
Drafted and provided recommendations on revisions of the company leave policies to ensure compliance with federal, state, and local laws and regulations.
Associate Relations Specialist
American Tire Distributors
Huntersville, NC
08.2022 - 07.2023
Provided guidance to employees and management regarding leave related matters.
Assisted in answering HR Support Team's main phone line and distributed calls to appropriate staff members.
Assisted in the monitoring, distribution, and responds to inquiries in the HR Support email inbox in a timely manner.
Facilitated employee relations processes and practices, consulted, and provided guidance to managers, employees, and HR leaders.
Collaborated, coached, and supported on all types of employee relations matters relative to accommodations and leave management including employee engagement, transfers, performance issues, and separations.
Investigated and resolved employee relations issues, ensuring investigations of complaints or performance.
Collaborated with corporate business partners and assisted in the management, administration, and communication of employee benefits, such as health and welfare benefit plans, policies on time away from work and leave of absences including FMLA, Workers' Compensation, and Paid Time Off (PTO).
Sr. Benefits Analyst
Honeywell
Charlotte, NC
01.2022 - 08.2022
Managed ongoing vendor relationship, for the leave administration program.
Processed leave of absence request, counsel's employees on leave policies and provided updates to support the paid leave changes in State legislation to Benefits Director and team.
Provide subject matter expertise on leave programs and integration of wellness to support a healthy and productive return to work process.
Collaborated with the company legal, benefits teams and vendors to streamline or update policy and procedures.
Act as point of contact to receive and respond to inquiries from associates throughout the organization.
Created and maintained Standard Operating Procedures.
HR Generalist/Recruiter
In-Flight Crew Connections, LLC
Charlotte, NC
08.2019 - 01.2022
Managed full cycle recruiting for all internal and external full-time and contract positions.
Collaborated with other departments to streamline workflow processes.
Conducted salary analyst to maintain competitiveness in the industry.
Worked with HR Manager to update official company policies pertaining to federal and state regulations.
Assisted new and existing employees with benefit enrollment options, explanation of benefits plans and answering inquiries.
Help create workers' compensation program.
System implementation and testing.
Process Improvement.
Training and Development.
Employee Management.
Inquiry Requests.
Employee Paperwork.
Human Resources Management Software.
Update Policies.
Records and Database Management.
Hiring and Terminations.
Orientation and Training.
Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.
Handled unemployment claims and appeals for all 50 states.
Maintained vendor relationships and handled employee and client issues via phone, email and in person.
Recruited and reviewed onboarding paperwork for accuracy to enter information in payroll system.
HR Generalist
GOAL Property Services, LLC.
Charlotte, NC
05.2018 - 05.2019
Managed recruiting efforts for two companies.
Developed and facilitated all new hire orientations.
Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge effectiveness of implemented programs and update or align new company objectives.
Accomplished multiple duties, including on-boarding, and health benefits administration.
Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Benefits Specialist
Ingersoll Rand
Davison, NC
05.2015 - 06.2017
Handled domestic and Global Benefits Administration for union and non-union employees.
Prepared weekly and biweekly disability payroll for business groups.
Managed the Short-Term Disability and Long-Term Disability leave administration.
Work with benefit vendors to encourage ongoing continuous process improvements.
Created disability reports to capture metrics on the usage of FMLA and other leaves.
Conducted monthly audits to ensure terminations, return to work, pay reductions, and leave status information was accurate.
Created and revised Standard Operating Procedures for Health & Welfare.
Collaborated with union locations to ensure that Contract Bargaining Agreement rules regarding disability and active.