Eunice Olorunnisola
Mount Laurel,NJ
Summary
Results-driven Senior Program Manager with a strong background in operational excellence, technology integration, and process optimization. Skilled at driving large-scale initiatives, aligning cross-functional teams, and implementing data-driven solutions to enhance efficiency, reduce costs, and improve service delivery. Demonstrated ability to bridge the gap between business operations and technology, delivering impactful solutions across global logistics networks.
Overview
23
23
years of professional experience
Work History
Senior Program Manager, UTR Tech
Amazon
01.2024 - Current
- Lead high-impact operational and tech-driven initiatives within Amazon Logistics, focusing on efficiency, process optimization, and scalable technology solutions
- Targeted OTR DA Assist Program: Designed and executed a program reducing on-road service time by 5%, saving over $1M per station
- Implemented a tech solution directing Delivery Associates (DAs) and Dispatch Support Specialists (DSSs) to high-need routes, enhancing operational efficiency
- SCC Layout Grid View Implementation: Spearheaded a real-time operational visibility tool within the SCC system, enabling Operations Managers to monitor associate workflows, congestion points, and at-risk routes
- This innovation reduced manager cognitive load, improved on-time staging rates, and optimized resource allocation
- Fourth-Tier Drop Shelf Project: Developed and launched a tech-enabled routing solution mitigating recordable incidents during pick-and-stage operations
- Prioritizing third-shelf pickups over fourth-tier selections led to a 20% reduction in workplace incidents, improving safety standards
- Stakeholder Engagement & Global Implementation: Aligned cross-functional teams across engineering, software development, and operations to scale programs globally
- Engaged senior leadership through Business Requirements Documents (BRDs) and PRFAQs, securing critical buy-in and funding
- Managed program incubation to execution, ensuring seamless cross-team collaboration and timely rollouts
- Process Optimization & Tech-Driven Solutions: Designed scalable automation solutions improving route assignment accuracy and decision-making efficiency
- Led data-driven process improvements, reducing operational inefficiencies and enhancing global delivery station performance
Lead Customer Solutions Program Manager, Tech
Amazon
06.2022 - 01.2024
- Successfully onboarded 490 merchants onto the Buy with Prime platform, achieving a positive user experience based on merchant feedback
- Reduced onboarding time by 20% through process optimization and new training material creation, leading to an additional 120 merchants onboarded in the same timeframe
- Increased team efficiency by 15% through cross-functional communication and standardized workflow implementation, documented with knowledge base articles
- Leveraged data analysis to identify recurring merchant challenges and developed targeted solutions, reducing support tickets by 25%
- Utilized HTML and CSS expertise to ensure seamless integration of Amazon assets into client web and mobile experiences, improving user adoption by 10%
- Spearheaded training and continuous learning initiatives to ensure team members remained adept with evolving customer needs
- Acted as the primary support to management, providing critical insights and assistance in day-to-day operations, optimizing team performance, and fostering a collaborative work environment
- Regularly compiled and delivered comprehensive weekly reports to leadership, offering valuable insights on key metrics and performance trends, aiding strategic decision-making processes
Vice President, Client Onboarding & Implementations
BNY Mellon
01.2015 - 06.2022
- Managed end-to-end client onboarding and data-driven implementations, reducing implementation time by 25% and enhancing operational efficiency
- Led a broker-dealer conversion exceeding SLAs, migrating 2,500 advisors and 100,000 accounts within 3 months
- Created standardized decommissioning processes, reducing time by 30% and mitigating privacy risks
- Designed SOPs improving project efficiency by 15% and reducing client support issues by 20% through best-practice training
- Oversaw technology solution implementations, ensuring seamless integration and adoption
Lead Data Analyst
BNY Mellon
01.2012 - 01.2015
- Streamlined QPR production, reducing delivery time by 15%
- Improved data accuracy by 98% through quality control measures and root cause analysis
- Developed training programs increasing team efficiency by 20%
Account Manager
BNY Mellon
01.2009 - 01.2012
- Managed $50M in premier Broker Dealer accounts, increasing user adoption by 12%
- Delivered data-driven presentations leading to $20M in closed annual recurring revenue
Financial Advisor
Wells Fargo
01.2007 - 01.2009
- Developed financial education programs, increasing referral rates by 40%
- Obtained NASD Series 7 and 66 licenses
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
Financial Specialist
Wells Fargo
01.2002 - 01.2007
- Designed targeted sales strategies, increasing monthly sales from $0 to $500K
- Obtained NASD Series 6, 63, and NJ Life, Accident & Health Insurance licenses
Education
Master of Business Administration (MBA) - Finance & Management
Rutgers University
Camden, NJBachelor of Arts (BA) - Economics
University of Maryland Baltimore County
Baltimore, MDSkills
- Program Management
- Operations Optimization
- Process Improvement
- Data-Driven Decision Making
- Stakeholder Engagement
- Tech-Enabled Solutions
- Cross-Functional Leadership
- Global Program Implementation
- Strategic Execution
- Agile & Lean Methodologies
- Business analysis
- Complex Problem-solving
- Training and mentoring
- Analytical skills
- Relationship management
- Implementation planning
Timeline
Senior Program Manager, UTR Tech
Amazon
01.2024 - Current
Lead Customer Solutions Program Manager, Tech
Amazon
06.2022 - 01.2024
Vice President, Client Onboarding & Implementations
BNY Mellon
01.2015 - 06.2022
Lead Data Analyst
BNY Mellon
01.2012 - 01.2015
Account Manager
BNY Mellon
01.2009 - 01.2012
Financial Advisor
Wells Fargo
01.2007 - 01.2009
Financial Specialist
Wells Fargo
01.2002 - 01.2007
Master of Business Administration (MBA) - Finance & Management
Rutgers University
Bachelor of Arts (BA) - Economics
University of Maryland Baltimore County
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