Joyce Ynoue

• Helped the Merchandising Area to build and deliver products to optimize Merchants' activities, reducing manual work, and increasing their productivity by 30%.
• Helped manage the implementation of DevOps process, including CI/CD practices, test automation (unit, integration, E2E, performance), and automatic Change Request creation. Managed complex Data Science products involving data manipulation, migration, transformation, machine learning models, forecast prediction, anomaly detection, and custom report building using tools like PowerBI, Tableau, Google Analytics, and Circana solutions.
• Collaborated with Product Vision and Discovery of an innovative initiative that uses AI to connect, optimize, and streamline processes, delighting the end-users.
• Developed roadmaps, release plans, and integration plans; managed risks and dependencies; set objectives and monitored progress towards completion using JIRA, Confluence, BigPicture, SharePoint, and Airtable.
• Created and presented reports highlighting key milestones, OKRs/KPIs progress, and major risks that could jeopardize the program/initiative achievements with senior leadership.
• Coached and implemented Agile best practices using the Scaled Agile Framework (SAFe).
• Monitored Agile maturity metrics, post-production support incidents/SLA, code quality, automated test coverage using JIRA, ServiceNow, and SonarQube.
• Collaborated with Product and UX teams to run Design Thinking sessions with key stakeholders.

• Project Manager allocated onsite at the client's office, being the "bridge" between the clients' teams (Product Owner, Enterprise Architects, Compliance, Security, CAB) and CI&T's offshore scrum teams located in Brazil, and Argentina.
• Created project plans, integrated timelines, milestone tracking, risk and dependency management.
• Managed due dates and deliverables quality of a multidisciplinary team (UX designers, Product owners, Architects, Backend, Frontend, Quality, and Data engineers) throughout the software development lifecycle.
• Created reports and discussed project status, milestones, risks, action plans to stakeholders, PMO, and Steering Committee.
• Handled scope increase and changes, broken assumptions, deliverables delays, and negotiated changes in the project contract when needed.
• Coached the team on Agile and DevOps best practices and processes.
• Monitored Agile maturity metrics, post-production support incidents resolution, and SLAs; code quality; CI/CD pipeline errors; automated test code coverage using JIRA, ServiceNow, SonarQube, Jenkins, and GitHub tools.
• Managed resources, cost, expenses reports, and created invoices based on deliverables milestones.
• A few CI&T clients' highlights and my contribution:

- Client: BlackRock (Investment/Asset Management), San Francisco, CA - Mar 2019 to Jun 2019

Plan and execute a product MVP using the Design Thinking process of an in-house comparison tool that summarizes how a selected product compares to a benchmark against 4 lenses: Performance, Liquidity, Cost, and Exposure.

- Client: iHeartMedia (Radio/Multimedia), Austin, TX - Feb 2017 to Dec 2018

Managed the implementation of the DevOps process and built an in-house product that optimizes the order and placement of radio advertisements (specific day and time of when the ad will be played, based on the ad rules, duration, and contract).

- Client: TC Energy (Oil and Gas), Houston, TX - Aug 2013 to Jan 2017

Managed the transition from the previous vendor to CI&T, including code assessment, high-level estimate, and delivery plan of the remaining scope. High complexity project with complex business rules that plans, transports, delivers, and bills the use of the natural gas pipelines. Managed 5 distributed Scrum teams and led Scrum of Scrum meetings.

- Client: Pfizer Inc. (Pharmaceutical), Parsippany, NJ - Jul 2012 - Jul 2013

CI&T was a preferred vendor to build Pfizer's main global digital marketing projects, including responsive design websites, mobile apps and marketing campaigns for their main products like Advil, Chapstick, Robitussin, Viagra, Centrum, Xeljanz and so on. My main tasks were managing the intake process, creating project plans, managing risks, dependencies, content, and scope changes, resource management, documentation, invoicing, dealing with aggressive timelines, and coordinating multiple teams (UX agencies, compliance, tech, product owners).

- Client: Johnson & Johnson (Pharmaceutical, Consumer Healthcare, Medical Devices), Campinas, SP, Brazil, and Madison, NJ - Feb 2009 - Jun 2012

CI&T was a preferred vendor to build J&J's intranet and main global digital marketing projects, including responsive design websites, mobile apps, product recall pages, and marketing campaigns for their main products. My main tasks were managing the intake process, creating project plans, managing risks, dependencies, content, and scope changes, resource management, documentation, invoicing, dealing with aggressive timelines, and coordinating multiple teams (UX agencies, compliance, tech, product owners).

• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Created detailed business process flows and user stories to document system requirements and design solutions.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Support the Project Manager in collecting and analyzing project metrics, creating reports, and project planning.
• Support the transition from the Waterfall Model to Agile Methodology.

- Client: Petrobras (Brazilian Oil & Gas), Campinas, SP, Brazil - Sep 2004 to Jan 2009

The project was a migration from Petrobras' old system (COBOL) to a web application (JAVA), optimizing and updating content, processes, and business rules. High complex system that calculates the stock and quality of the oil in the tanks and pipelines, and is responsible for blended fuel optimization, including integration with telemetry system and systems that control pumps and valves functions.

• Coded, tested, and developed solutions in alignment with project requirements.
• Collaborated with frontend developers to ensure a seamless integration of UI components with the backend infrastructure.
• Analyzed system logs to identify anomalies within the backend environment.
• Integrated third-party APIs into existing architecture according to business requirements.