Sayuj K M

TIPM group of AWS program mangers are responsible for Lead multiple complex multi disciplinary networking projects with the opportunity to shape, define, and deliver new methods of delivering technology solutions at scale. Responsible for end to end network infrastructure changes and upgrades across Amazon data centers. Manage cross functional projects, working with all organizational levels and groups including network operations, engineering, infra engineering and internal PM teams as well as external vendors at global scale.

Roles and responsibilities

· Write effective project charters based on business requirements for medium to large scale projects.

· Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.

· Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.

· Provide program progress reporting on a regular basis.

· End to end responsibility for the program’s execution and success.

· Manage multiple competing projects/programs simultaneously.

· Develop and implement scalable, data-driven process improvement/automated solutions.

· Keep the customer experience as the primary focus.

TIPM group of AWS program mangers are responsible for Lead multiple complex multi disciplinary networking projects with the opportunity to shape, define, and deliver new methods of delivering technology solutions at scale. Responsible for end to end network infrastructure changes and upgrades across Amazon data centers. Manage cross functional projects, working with all organizational levels and groups including network operations, engineering, infra engineering and internal PM teams as well as external vendors at global scale.

Roles and responsibilities

• Manage multiple competing cross functional projects or programs simultaneously on global scale
• Interact with engineers, technicians, project managers, and senior management on daily basis
• Run meetings, create and maintain timelines and keep large, diverse groups informed of progress and obstacles
• Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and cost
• Ensure consistency in deployed configurations and track exceptions for followup

The Global IT Deployment organization manages the IT Infrastructure scope of a complex suite of projects and is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfillment IT. Our projects deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of site launches across the globe and directly supports shipping packages to millions of Amazon.com customers across the world.

Roles and responsibilities

• Develop and manage IT projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with field teams.
• Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team.
• Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project.
• Own updates and knowledge documentation regarding hardware and equipment standards to ensure appropriate hardware standards are met and the correct equipment procured.
• Proactively manage change control and communicate impact in project scope, identify issues, and devising contingency plans.
• Identify and manage project dependencies and critical paths and with maintaining accurate project plans with real-time milestone, task and project health data for all your projects in the PPM tool.
• Provide frequent on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow-up.
• Facilitate formal turn-over with onsite team, support partners and monitor deliverables until agreed upon launch/project milestone is achieved.
• Update or develop documentation on processes that are critical to successfully implementing your projects.
• Identify opportunities to streamline deployments, share best practices with your peers and leaders and implement continuous improvement actions on a regular basis.

The operational model of PMO COE, is to have a center of excellence team of Project Managers who will take up all the internal Wells Fargo's project and execute those successfully adhering to the TPM methodologies and techniques.

Roles & Responsibilities.

• Currently working on US Data centre enablement projects in the IT domain.
• Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses.
• Closely collaborated with project members to identify and quickly address problems.
• Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time and under budget.
• Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
• Made information about projects, corporate strategies and upcoming projects available to stakeholders on quarterly newsletter.
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
• Delivered projects to pre-determined budget, maintaining time parameters and quality standards.
• Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.
• Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
• Ensured total compliance with legal requirements.
• Aligned with staff members to develop, identify and achieve assigned goals and initiatives.

Project 1:

Client: Capital One

Duration: April 2014 - Feb 2016

The goal of the Project is to provide administration and monitoring of any IT Infrastructure changes being made in the Capital One Data center, networks& servers. Capital one is consolidating the existing 7 data center into 3 new data center, and it is our responsibility for the successful migration of the servers and IT infrastructure related to these data centers from the existing data centers to the new data centers.

Responsibilities:

• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Project 2:

Client: Cisco

Duration: Jan 2013 - March 2014

Cisco Systems is the world leader in networking and devices. Buying and Selling Enablement IT (BASE-IT), is the Release Management Organization under the Cisco Sales Domain.The team handles the entire release cycle for all the applications under the Sales domain. And Cisco is the leading customer come first and an integral part of DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success. The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Wipro is providing Managed services to Cisco Systems Inc.For the GTMS (GO To Market Services IT) engagement. These services are being delivered under the Onsite / Offshore model. The InfraOps Team co-ordinates activities that is associated with Release Management, Change Management for these applications. The primary objective of InfraOps team is to co-ordinate the tasks between the GTMS Application development teams and other teams such as Cisco Infra and other cross functional teams.

Responsibilities:

• Build up processes to manage incidents for enterprise customers for IP/MPLS services.
• Accountable delivery of all aspects including project management, project scope definition, risk management, resource management, and consistent project documentation and reporting.
• Manage escalation situations, handle crisis management and escalate issues in appropriate, timely, and tactful manner.
• Manage analytical and technical support of escalated pricing issues with high complexity which has been assigned by customer support team.
• Get involved in complex issues, suggest actions plans.
• Leads development, documentation, and deployment of build, operations, and transfer processes for each client and ensures metrics based process reporting.
• Manage and ensure that IT capacity meets current and future business requirements in cost-effective manner.
• Responsible for delivering reports to management accordingly.
• Responsible for End to End Release activity and also driven release process and release calls and help project team deliverables into production servers and also supporting post Go live production issues.
• Facilitating cross functional engagement.
• Experience in monitoring performance/ load on servers and take necessary action to optimize.
• Periodically updating calls/stakeholders as required.
• Track escalations, its trends, identify root causes &take corrective actions to reduce overall escalations.
• Provide communication to support process as needed.
• This may include issues, concerns, reminders etc.

Project 3

Client: Capital One:

Duration: March 2009 - Dec 2013

The goal of the Project is to provide consultation, administration and monitoring of any IT Infrastructure changes being made in the Capital One Network, Datacenter & servers. Working on multiple projects handling different technologies, with client to assist them in the smooth delivery of the project with minimal impact to stake holders , LOB’s and customers of Capital one.

Responsibilities:

• Facilitate project IT Infrastructure transitions from onshore to offshore for DCNS projects.
• Act as SPOC for business to capture and execute their IT infrastructure / services requirements.
• Ensure requirements of businesses and deals are understood by the Operations Teams and met.
• Interface with onshore technical teams during transition & setup of IT infrastructure and provide technical consultancy & cost effective IT solutions to deals on IT infrastructure.
• Facilitate procurement of IT hardware & software.
• Facilitate project expansions & movements within & between facilities.
• Drive initiatives to reduce costs and optimize IT infrastructure.
• Participate in client customer visits; audits and facility walk through to show case the IT Infra deployed for the project.
• Participate in testing for Projects and Support technology initiatives.
• Handle escalations and provide pro-active response to issues raised by clients.
• Extend support to business.
• Monthly Service reporting / review with the business group.

1) Branch standardization:

The scope of the project was to upgrade/standardize the branches and back offices of Capital one to a standard Dual link model which includes a primary T1 line and a backup cellular line. Deliverables include Scope Statement, Operating Document, Change Management Plan, Cost Management Plan, Risk Management Plan, Weekly status reports, Project Plan, Project closure notes. Project was on a tight schedule in consolidating and coordination of various teams within client IT team was a key for project success.

2) Chevy Chase Bank Migration:

The scope of this project was to upgrade and standardise the Chevy Chase Bank (CCB) branches, back offices, training centres, ATM’s etc to Capital one standards after Capital one has acquired CCB.

Project 4

Client: Mastercard

Duration: Nov 2007 - Feb 2009

MasterCard is an advanced global commerce by providing a critical economic link among financial institutions, businesses, cardholders and merchants in worldwide. Client has a Bank net Network nearly 1200 sites in worldwide. This Network manages the connectivity among member banks and its customer is migrating complete network from Frame Relay to MPLS backbone.

Responsibilities:

• Analyzing business trends for member banks and implement changes in such a way that it take less impact to member banks.
• Acting as an interface between the member bank and our client MasterCard.
• Perform end-to-end project management for network implementation projects for end users, which are primarily banks and corporate offices.
• Coordinating with global network service providers like AT&T, BT and Orange Business Services to provide network services for all the MasterCard customers.
• Creating Technical Documentation including network diagrams, site packages, updating technology Asset management tool, network auditing, Monthly bill audit support.
• Responsible for strategic planning, design and implementation of MasterCard’s LAN/ WAN networks in support of our South Asia, Middle East & African markets.
• Served as a technical resource for all MasterCard’s banks and their corporate offices.
• Providing in-country tier -3 support for production outages and performance related issues for all the banks and corporate offices.
• Establish plans that meet each regions communications requirement by maximizing the global network infrastructure through improved connectivity options.
• Manage LAN / WAN requirements for regional offices and Bank net customers