Eunice Rodriguez
Rocky Face,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
CSR/Sub-Agent
American National Ins Comp / Harden Ins Services
05.2022 - Current
- Managed calls, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CSR/Sub-Agent
American National Ins Comp / David Ferguson Agency
02.2015 - 05.2022
- Managed calls, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate For Building Strong Customer Relations
GA Northwestern Technical College
Dalton, GAHigh School Diploma -
John Adams Virtual School
Aurora02.2010
Skills
- Fluent Bilingualism
- CRM Software
- Complaint Handling
- Customer Focus
- Building rapport
- Customer Support
- Payment Processing
- Customer Service
- Problem-solving abilities
- Data Entry
- Microsoft Outlook
- Problem Resolution
- Active Listening
- Microsoft Excel
- Client Relations
- Prioritization
Reading, Traveling, Hiking, Camping, Walking, and Gardening
I enjoy reading a good book sitting by the lake while my husband fishes. We enjoy camping and take long walks around the camp sites. Sometimes we go hiking on National Forest Land behind our house, those ridges can be challenging. I also, enjoy gardening, planting new flowers and working on the two rose bushes in front of our house and the gladiolus that are on the side of the house. And I almost forgot to mention our greatest joy of all our grand-daughters we enjoy going to visit them in Texas and sometime they come and visit us.
Timeline
CSR/Sub-Agent
American National Ins Comp / Harden Ins Services
05.2022 - Current
CSR/Sub-Agent
American National Ins Comp / David Ferguson Agency
02.2015 - 05.2022
Certificate For Building Strong Customer Relations
GA Northwestern Technical College
High School Diploma -
John Adams Virtual School
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