Eunice Tapia
Mcallen,Tx
Summary
Experienced Optometrist Manager dedicated to providing exceptional eye care services. Successfully led a team in an optometry office for 2 years, overseeing operations and ensuring optimal patient satisfaction. Skilled in adjusting and repairing eye wear, as well as explaining complex optical terminology effectively. Possesses extensive knowledge of eye wear brands, pricing strategies, and insurance coverage types, focused on maximizing sales and profitability.
Overview
12
12
years of professional experience
Work History
Optical Manager
Dr. Olivarez Jr, Optometrist
2021.10 - Current
- Took care of daily reports, deposits, purchasing supplies, payroll
- Knowledge on ICD-10 Billing software, denials, coding, statements, promoting business on social media.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Medical Tech
Dr. Olivarez Jr, Optometrist
2018.01 - 2021.01
- Taking patients vitals and prelims for doctors, taking care of medications and contacts, knowledge with OCT and VF machinery, Optos, RetEval, and refractors.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Optician
Dr. Olivarez Jr, Optometrist
2016.01 - 2018.01
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Sales Associate
Dressbarn
2013.01 - 2016.01
- Sold and promoted clothing, greeting and ringing up customers and other small duties.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- managed long lines and up to 20 calls a day
Education
High school Diploma -
Veterans Memorial High School
Mission, TX01.2010
Skills
- Insurance processing
- Quality Inspections
- Document Management
Languages
Spanish
Native or Bilingual
Timeline
Optical Manager
Dr. Olivarez Jr, Optometrist
2021.10 - Current
Medical Tech
Dr. Olivarez Jr, Optometrist
2018.01 - 2021.01
Optician
Dr. Olivarez Jr, Optometrist
2016.01 - 2018.01
Sales Associate
Dressbarn
2013.01 - 2016.01
High school Diploma -
Veterans Memorial High School
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