Eunice Taylor
Bedford
Summary
Tech-savvy and results-driven Customer Support Specialist and Data Entry Clerk with over 8 years of experience in fully remote environments. Proven track record of delivering top-tier service via email and live chat platforms such as Zendesk, Intercom, Salesforce, and LiveChat. Skilled in ticketing systems (Jira, Zendesk), CRM platforms, data accuracy, and high-volume entry. Adept at multitasking, managing multiple conversations simultaneously, and ensuring quality assurance in digital communications. Known for attention to detail, fast typing speed (50+ WPM), and strong problem-solving abilities that help improve processes and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Data Entry Clerk
Bridge Personnel
08.2024 - Current
- Entered and validated high volumes of confidential data including payroll and billing records using Salesforce and Excel.
- Created pivot tables and reports to support audits and team performance tracking.
- Ensured 100% data accuracy while maintaining HIPAA compliance.
- Digitized physical records for secure cloud-based storage using OCR tools.
- Tools: Salesforce, Microsoft Excel, Google Workspace
Data Entry Specialist
Resource Innovation
07.2022 - 08.2024
- Managed customer and internal data using Google Sheets, Excel, and proprietary systems.
- Reduced input errors by 25% by initiating a Jira-based data correction workflow.
- Collaborated across departments via Asana and Slack to manage high-priority tasks.
- Tools: Jira, Asana, Salesforce, Slack, Google Sheets
Chat & Email Support Specialist
ITEL-BPO
01.2020 - 06.2022
- Delivered tier 1 and 2 support via Zendesk, Intercom, and LiveChat for ecommerce and service platforms.
- Maintained 95%+ satisfaction rating while managing 5+ concurrent chats.
- Used Jira to flag system bugs and collaborated with engineering on resolution.
- Created internal help articles to streamline support processes.
- Tools: Zendesk, Intercom, Salesforce, Jira, Slack
Administrative Assistant
Toys 'R' Us
Fort Worth
04.2014 - 12.2019
- Provided email support, document prep, and calendar scheduling for internal departments.
- Maintained digital records and handled data entry for inventory and personnel systems.
- Provided customer support for orders and customer's accounts.
- Tools: Microsoft Office Suite, Internal CRM
Education
Bachelor of Arts - Human Resources Management
American Public University
West Virginia05.2027
Skills
- 10 Key-
- Zendesk
- Intercom
- Salesforce
- LiveChat
- Microsoft Excel
- CRM & Ticketing Systems
- Accuracy & Attention to Detail
- Customer Satisfaction & Retention
- Time Management & Remote Collaboration
- Document Scanning & Digital Filing
- Problem Solving & Conflict Resolution
- Customer service
- 10-key entry
- Numerical data entry
Additional Interests
- Environmental Conservation
- Yoga
- Travel
- Art
- Literature
Timeline
Data Entry Clerk
Bridge Personnel
08.2024 - Current
Data Entry Specialist
Resource Innovation
07.2022 - 08.2024
Chat & Email Support Specialist
ITEL-BPO
01.2020 - 06.2022
Administrative Assistant
Toys 'R' Us
04.2014 - 12.2019
Bachelor of Arts - Human Resources Management
American Public University