Eunice Torres
Edinburg,United States
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge with an opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization/company. Including making the most of my extensive knowledge in personnel management, leadership, communication, office administration, and project management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PPQ Technician (GS4,Step 1)
USDA APHIS CHRP
Edinburg, TX
06.2023 - Current
- Conducted surveys in residential, groves, and nurseries to determine presence of citrus diseases.
- Identity citrus species such as Citrus sinensis, Citrus aurantium, Citrus paradisi, Citrus reticulata, Citrus limon, and Citrus aurantiifolia.
- Inspection of citrus hosts for diseases such as, Citrus Greening, Sweet Orange Scab, Citrus Black Spot, Citrus Canker, Citrus Variegated Chlorosis and Citrus Leprosis.
- Identified pests such as sharpshooters, Asian citrus psyllid, and mites.
- Organized and collect samples of pests and symptomatic tissue from citrus species.
- Contacted property owners to obtain permission for inspections. Provide information in a professional manner with the public.
- Collected and recording of data from sites, written and digital copies. Utilizing GPS to record exact locations.
- Developed and utilized maps as a guide to establish locations of sites.
- Managed established sites and locations by organizing workbooks in IPHIS database.
- Data entry of samples into IPHIS database. Includes updating results from tested samples.
- Maintained government vehicle, including weekly inspections of brake fluid, oil, windshield wiper fluid, radiator fluid, tire pressure, lights, and horn.
- Detailed log for government vehicle, information including mileage, purpose of trip, amount gallons and cost of gas used in a month and regular maintenance costs.
- Conducted Decontamination of hand tools and vehicle on daily basis.
- S: Myra Arredondo
- P: (956)205-7702
- 40+ hrs/w, $28,000/yr.
- Ok to contact Supervisor: YES
Community Care Worker 1
Texas Health and Human Services Commission
Mission, TX
10.2022 - Current
- Responsible for Determining the needs and eligibility for Community Care for the Aged and Disabled (CCAD) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services, and developing service plans, verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs.
- Essential Job Functions
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources.
- Conducts reviews to determine eligibility and functional needs.
- Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs.
- Maintains case record documents and enters information in an automated system, establishing a record for everyone receiving services.
- Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs.
- Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs.
- Prepares basic level ongoing or special narrative or statistical reports.
- Knowledge Skills Abilities
- Ability to effectively communicate orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate computer and general office equipment.
- Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
- Knowledge of resources that serve individuals who are older or have a disability.
- Recordkeeping and Maintenance
- Maintain filing system according to recordkeeping regulations, and ensure information is readily accessible in an electronic format or hard copy.
- Prioritizing and organizing files daily and updating files every fiscal year.
- Personnel Relations and Services
- Maintain and encourage confidentiality of any client related document and/or customer discussions or matters in accordance with state policies and recordkeeping regulations. All other disseminated information regarding client relations and other HR related information, project details, security information, planning, operations, and strategy discussions are all treated as confidential.
- Observe and follow state safety and security guidelines and inform supervisor of unsafe/unsecure work conditions.
- Travel Management
- Enter and submit travel milage into CAPPS travel for reimbursement.
- Communicate travel itinerary with Supervisor on a timely basis.
- S: Ruth M. Dominguez
- P: (956) 821-7205
- 40+ hrs/w, $33,000/yr.
- Ok to contact Supervisor: YES
Medical Record Clerk
Dynamic Children Therapy Services
McAllen, TX
09.2013 - 02.2020
- 6.5 years of experience as a Medical Records Clerk. An adaptable, resourceful, and enthusiastic individual with experience in the health care system. Responsible for the maintenance, filling, and updating of all patient records for Dynamic Children Therapy Services. My duties include:
- Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from the automated printer.
- Maintains master patient index by completing an assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
- Initiates the medical record by creating and processing the patient care record folder.
- Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
- Delivers charts to assigned areas of the offices by following established routing procedures.
- Keeps health care providers informed by communicating availability or unavailability of the record.
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Maintains patient confidence by keeping patient records information confidential.
- Responsible for ensuring the facility will be reimbursed for the procedures performed by verifying eligibility and benefits.
- Calculating self-pay costs, obtaining authorizations, and comparing procedures scheduled against insurance contracts, and approved ASC procedure listings.
- Communicated financial information to patients and documents in the patient accounting system.
- Managed accounts receivable to ensure timely, accurate billing, and reimbursement of patient accounts.
- Performed follow-up on all unprocessed claims to obtain a resolution of billing issues within 24 hours of claims dropping into the billing system.
- Managed calls on the insurance line from patients, clients, physicians, practitioners, and clinics regarding inquiries about services provided, financial responsibility, and insurance coverage.
- M: Perla Tamez
- P: (956) 683-7770
- 40+ hrs/w, $31,000/yr.
- Ok to contact Supervisor: YES
Business Manager
Therapy Network
McAllen, TX
02.2006 - 03.2011
- Building Complex Manager/Assistant Business Manager
- Responsible for two therapeutic rehabilitation facilities providing a system of compassionate, quality and excellence in outpatient, home therapeutic care, and personal assistance services. Oversaw facility functions, building compliance audits, daily staffing budget, and inventory maintenance. Ensured assigned facility complied with building, safety, and health codes and standards. Answered customer inquiries, addressing complaints, and finding solutions to please customers. Assisted in developing and implementing divisional operating policies, standards, and procedures. Coordinated training/onboarding for all new hires. Prepared and assisted personnel in the preparation of requests for office equipment and services, including business machines, parking, security, communications and facility alterations, maintenance/repair. Scheduled employees to ensure customers are taken care of properly. Ordered supplies to maintain enough inventory to service customers.
- M: Daniel Mayer
- P: (956) 682-0400
- 40+ hrs/w, $42,000/yr.
- Ok to contact Supervisor: YES
Education
High School Diploma - undefined
La Joya High School
Edinburg, TX05.2005
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South Texas College
01.2004
Skills
- Microsoft Word
- Microsoft Excel
- Medisoft
- Windows XP, NT, Millennium & Vista
- Confident, creative, enthusiastic, multi-task efficient and self-motivated
Certification
Substitute Teacher
Languages
Bilingual in English and Spanish; able to speak, read and write.
HONORS AND ACTIVITIES
- Member of the Health Occupations Students of America (H.O.S.A.) (03-05), Parent Volunteer (2016-2018)
COMMUNITY SERVICES
La Joya ISD, Parents volunteer, 2016, 2020
Other Information
I certify that I can type 45+words per minute, am proficient with both Macintosh (Apple) and Microsoft operating systems including hardware and software. I am also proficient with various types of facsimiles, copiers, scanners, and calculators. I certify that the information within this resume is accurate.
Timeline
PPQ Technician (GS4,Step 1)
USDA APHIS CHRP
06.2023 - Current
Community Care Worker 1
Texas Health and Human Services Commission
10.2022 - Current
Medical Record Clerk
Dynamic Children Therapy Services
09.2013 - 02.2020
Business Manager
Therapy Network
02.2006 - 03.2011
High School Diploma - undefined
La Joya High School
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South Texas College