Eunice Torres
Edinburg
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge with an opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization/company. Including making the most of my extensive knowledge in personnel management, leadership, communication, office administration, and project management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PPQ TECHNICIAN(GS4,Step 1)
USDA APHIS CHRP
Edinburg
06.2023 - Current
- Conducted surveys in residential, groves, and nurseries to determine presence of citrus diseases.
- Identity citrus species such as Citrus sinensis, Citrus aurantium, Citrus paradisi, Citrus reticulata, Citrus limon, and Citrus aurantiifolia.
- Inspection of citrus hosts for diseases such as, Citrus Greening, Sweet Orange Scab, Citrus Black Spot, Citrus Canker, Citrus Variegated Chlorosis and Citrus Leprosis.
- Identified pests such as sharpshooters, Asian citrus psyllid, and mites.
- Organized and collect samples of pests and symptomatic tissue from citrus species.
- Contacted property owners to obtain permission for inspections. Provide information in a professional manner with the public.
- Collected and recording of data from sites, written and digital copies. Utilizing GPS to record exact locations.
- Developed and utilized maps as a guide to establish locations of sites.
- Managed established sites and locations by organizing workbooks in IPHIS database.
- Data entry of samples into IPHIS database. Includes updating results from tested samples.
- Maintained government vehicle, including weekly inspections of brake fluid, oil, windshield wiper fluid, radiator fluid, tire pressure, lights, and horn.
- Detailed log for government vehicle, information including mileage, purpose of trip, amount gallons and cost of gas used in a month and regular maintenance costs.
- Conducted Decontamination of hand tools and vehicle on daily basis.
Community Care Worker 1
Texas Health and Human Services Commission
Mission
10.2022 - Current
- Responsible for Determining the needs and eligibility for Community Care for the Aged and Disabled (CCAD) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services, and developing service plans, verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems.
- Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs.
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources.
- Conducts reviews to determine eligibility and functional needs.
- Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs.
- Maintains case record documents and enters information in an automated system, establishing a record for everyone receiving services.
- Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs.
- Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs.
- Prepares basic level ongoing or special narrative or statistical reports.
Medical Record Clerk
Dynamic Children Therapy Services
McAllen
09.2013 - 02.2020
- 6.5 years of experience as a Medical Records Clerk. An adaptable, resourceful, and enthusiastic individual with experience in the health care system.
- Responsible for the maintenance, filling, and updating of all patient records for Dynamic Children Therapy Services.
- Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from the automated printer.
- Maintains master patient index by completing an assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
- Initiates the medical record by creating and processing the patient care record folder.
- Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
- Delivers charts to assigned areas of the offices by following established routing procedures.
- Keeps health care providers informed by communicating availability or unavailability of the record.
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Maintains patient confidence by keeping patient records information confidential.
- Responsible for ensuring the facility will be reimbursed for the procedures performed by verifying eligibility and benefits.
- Calculating self-pay costs, obtaining authorizations, and comparing procedures scheduled against insurance contracts, and approved ASC procedure listings.
- Communicated financial information to patients and documents in the patient accounting system.
- Managed accounts receivable to ensure timely, accurate billing, and reimbursement of patient accounts.
- Performed follow-up on all unprocessed claims to obtain a resolution of billing issues within 24 hours of claims dropping into the billing system.
- Managed calls on the insurance line from patients, clients, physicians, practitioners, and clinics regarding inquiries about services provided, financial responsibility, and insurance coverage.
Business Manager
Therapy Network
McAllen
02.2006 - 03.2011
- Responsible for two therapeutic rehabilitation facilities providing a system of compassionate, quality and excellence in outpatient, home therapeutic care, and personal assistance services.
- Oversaw facility functions, building compliance audits, daily staffing budget, and inventory maintenance.
- Ensured assigned facility complied with building, safety, and health codes and standards.
- Answered customer inquiries, addressing complaints, and finding solutions to please customers.
- Assisted in developing and implementing divisional operating policies, standards, and procedures.
- Coordinated training/onboarding for all new hires.
- Prepared and assisted personnel in the preparation of requests for office equipment and services, including business machines, parking, security, communications and facility alterations, maintenance/repair.
- Scheduled employees to ensure customers are taken care of properly.
- Ordered supplies to maintain enough inventory to service customers.
Education
High School Diploma -
La Joya High School
Edinburg, TX, United StatesSouth Texas College
Citrus diseases training, Citrus Greening, Citrus Canker, Citrus Black Spot, Citrus Variegated Chlorosis, Citrus Leprosis Virus, Common Citrus Diseases
Skills
- Microsoft Word
- Microsoft Excel
- Medisoft
- Windows XP
- Windows NT
- Windows Millennium
- Windows Vista
- Confident
- Creative
- Enthusiastic
- Multi-task efficient
- Self-motivated
Certification
Substitute Teacher
Community Services
Parents volunteer - La Joya ISD, 2016-2020
Languages
Bilingual in English and Spanish; able to speak, read and write.
References
References upon request.
Other Information
I certify that I can type 65+ words per minute, am proficient with both Macintosh (Apple) and Microsoft operating systems including hardware and software. I am also proficient with various types of facsimiles, copiers, scanners, and calculators. I certify that the information within this resume is accurate.
Activities
- Member of the Health Occupations Students of America (H.O.S.A.), 03-05
- Parent Volunteer, 2016-2018
Timeline
PPQ TECHNICIAN(GS4,Step 1)
USDA APHIS CHRP
06.2023 - Current
Community Care Worker 1
Texas Health and Human Services Commission
10.2022 - Current
Medical Record Clerk
Dynamic Children Therapy Services
09.2013 - 02.2020
Business Manager
Therapy Network
02.2006 - 03.2011
High School Diploma -
La Joya High School
South Texas College