Eunice Omoruyi Okundaye
Boston,MA
Summary
Professional with strong background in healthcare administration and patient support, adept at managing diverse responsibilities within medical environments. Skilled in patient communication, appointment scheduling, and maintaining accurate medical records. Known for working seamlessly with teams, adapting to changing demands, and consistently achieving results. Reliable and focused on delivering high-quality service to both patients and colleagues.
Overview
5
5
years of professional experience
Work History
East Boston Medical Center
PACE (Lewis Mall)
06.2019 - Current
- Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.
- Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Worked closely with medical center leadership to identify areas for process improvement, leading to enhanced patient experiences and overall facility performance.
- Implemented an appointment reminder system that resulted in fewer missed appointments and increased clinic productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
GED -
Baptist High School
Nigeria05-1985
Skills
- HIPAA compliance
- Documentation accuracy
- Patient care coordination
Timeline
East Boston Medical Center
PACE (Lewis Mall)
06.2019 - Current
GED -
Baptist High School
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