Ivette Esparza
Dermatology & Laser Center
Winnetka,CA
15
years of professional experience
I am currently seeking a full time position where I can utilize my current skills while providing outstanding results for any potential employer. I am a personable and energetic Receptionist, committed to delivering excellence in all facets of customer service and administrative support. I offer honed competencies in data-entry, database management and scheduling.
Work History
Receptionist
4 Years 7 Months- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improve appointment scheduling system, reducing wait times and increasing client satisfaction.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist
1 Year 1 Month- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
1 Year 6 Months- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Take orders for merchandise or materials and send them to the proper departments to be filled.
Sales Associate
1 Year 2 Months- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Hostess
1 Year 10 Months- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Take and prepare to-go orders.
Education
Associate of Arts - Aesthetician
High School Diploma
Skills
Fluent in English and Spanish
Comfortable in working with Windows PC environment.
Experienced in working with Microsoft Word and Excel.
Works well under pressure and is a team player by nature.
Timeline
Receptionist
Dermatology & Laser Center
02.2022 - CurrentRead More
Receptionist
American Skin Institute
01.2021 - 02.2022Read More
Receptionist
BERNS WEISS LLP
03.2014 - 09.2015Read More
Sales Associate
T-MOBILE
01.2013 - 03.2014Read More
Hostess
MARISCOS LOS GUEROS
04.2011 - 02.2013Read More
WILLIAM HOWARD TAFT HIGH SCHOOL
High School Diploma
Read More
Newberry School of Beauty
Associate of Arts from Aesthetician
Read More