Eunique Whitney

• Collect blood, urine or fecal samples for an average of 30 patients per day, safely dispose of blood or other biohazard materials and prepare all required paperwork and documentation
• Ensure proper calibration and maintenance of equipment
• Validate an average of 45 blood and specimen collection orders per day, alerting nurses or physicians of discrepancies between order and nursing station logs
• Provided administrative support to medical office staff, including appointment scheduling, patient registration and medical records management of 300 patients
• Managed patient inquiries, both in person and over the phone, providing excellent customer service
• Implemented a digital scheduling system, reducing scheduling conflicts and enhancing overall efficiency by 25%
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

• Scheduled Procedures and Appointments
• Preparing and maintaining patient charts, transcribing physician orders, and entering information into computerized patient care system
• Basic computer skills, service excellence, communication skills.
• Complete and distribute appropriate reports
• File all records in appropriate alphabetical format
• Maintain nurses station, including forms, files, drawers and cabinets in an orderly fashion
• Maintain accurate records of residents' appointments and work orders
• Greet and assist visitors arriving to the unit
• Assist with the ordering, tracking, maintenance and organization of unit equipment and supplies
• Maintain patient and department records
• Utilize basic office equipment. (e.g. fax, scanner, copier, telephone, tablet, computer)
• Clerical experience in a medical field, such as medical assistant, unit secretary, admitting clerk, or medical office receptionist.
• Assisted triage physicians administratively to ensure timely execution of orders and care decisions.
• Streamlined triage workflow to reduce patient wait times and improve process efficiency.
• Collaborated with triage teams across multiple locations to coordinate patient transfers and consultations.
• Maintained compliance with practice policies and procedures while handling daily triage tasks.
• Stocked clinical workstations and procedure rooms to sustain uninterrupted patient care.
• Documented patient interactions and services in electronic medical records with accurate detail.
• Reviewed medical records to inform admission and discharge recommendations by medical staff.
• Served as liaison for patients and families by communicating delays, procedures, and required assistance.

• Managed patient check-in and check-out processes for surgical cases, improving throughput with measurable results.
• Scheduled and coordinated extensive surgical procedures for physicians and patients, reducing rescheduling occurrences.
• Applied nursing practices and medical terminology to support clinical teams and improve communication.
• Maintained electronic medical records with high accuracy, ensuring timely chart updates.
• Documented patient requirements and pre-op details to support surgical readiness and compliance.
• Monitored a variety of medical operations to maintain schedule integrity and patient safety.
• Prioritized tasks and multitasked under pressure to maintain daily surgical schedules.
• Applied CPT, ICD9, and HCPCS coding knowledge to support billing accuracy and claims processing.
• Communicated effectively with patients and staff via phone and email to resolve scheduling and clinical questions.
• Used Excel, Microsoft Outlook, Cerner, PowerChart, Epic, Revenue Cycle, and eClinical systems to manage patient data and schedules.
• Verified insurance and obtained surgery authorizations to secure coverage prior to procedures.
• Coordinated surgeon requests and supply needs with materials management to ensure case preparedness.
• Updated and maintained surgery schedules multiple times daily to reflect cancellations and additions.
• Prepared and submitted medical transcription and order reports to support clinical documentation.
• Maintained HIPAA compliance while handling confidential patient information and referral requests.
• Managed faxing, scanning, and voicemail workflows to process physician orders and patient paperwork efficiently.

• Responsible for performing all functions of patient admissions, including registration, tracking, pre-registration, insurance verification, and proper use of MediFax for Medicare/Medicaid patients, and is familiar with and follows hospital policies and procedures established by the Admitting and Financial Departments.
• Follows policies and procedures for the protection of the release of protected health information.Managed appointment coordination per physician's directives. Maintains andprotects patient rights under HIPAA privacy standards.
• Demonstrates appropriate use of communication skills to meet customer requests for information.
• Communicate efficiently with patients, physicians, and staff within the clinic.Organizes processes, ensuring all paperwork aligns with physician requirements.
• Analyzed resource requirements for each project, and identified potential conflicts or delays.
• Coordinated with other departments regarding the resources needed for specific projects.
• Performed a full range of administrative medical support services while ensuring the highest level of patient care.
• Acted as a patient advocate and liaison in coordinating healthcare services by partnering with a care team.
• Verified patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system.
• Collected patient co-payments and other outstanding balances, maintaining a daily cash deposit as needed.
• Addressed patient-care-related telephone calls via an incoming work queue, aligning with department metrics.
• Documented appropriate information in patients' charts using an electronic medical records system.
• Completed and maintained physicians' schedules, coordinating patient visits and medical procedures.

• Transports patients to various hospital departments before and after procedures as needed
• Obtains old charts and history and physicals from Medical Records Department
• Answer incoming phone lines and transfer when needed
• Participate in unit meetings and educational activities in order to develop skills and grow in awareness
• Maintain cleanliness of patient areas
• Transports patient via wheelchair to private transportation vehicle after discharge
• Typing and collecting all items requested
• Delivery of medical records to proper locations
• Filing pertinent items.

• Ensured compliance with HIPAA regulations.
• Handled document scanning activities.
• Fax over orders by Physician
• Ensured timely replies to all voicemail inquiries.
• Work referral request
• Assigned tasks to appropriate personnel based on their skill level and availability.
• Provided support in identifying critical path activities to ensure deadlines are met.
• Acquired authorization for surgical procedures after confirming insurance coverage.
• Coordinated with materials manager to fulfill surgeon requests.
• Regularly monitored and updated patient medical records.
• Maintained and updated surgery schedule several times a day
• Updated appointment schedules with insurers, patients, and physicians to increase booking accuracy and throughput and reduce rescheduling.
• Assisted multiple clinical offices with procedure scheduling to maintain timely patient flow and minimize backlog across sites.
• Communicated pre-operative instructions to patients to ensure readiness and reduce day-of cancellations and no-shows.
• Collected and organized receipts and documents to support accurate billing and maintain audit-ready records.
• Performed front desk clerical duties to support patient intake and daily office operations for consistent workflow.
• Coordinated MRI and CT scheduling to optimize scanner utilization and improve patient throughput.
• Verified and recorded patient appointment details in the EHR to maintain accurate clinical records and documentation.
• Responded to patient inquiries on procedure availability to improve scheduling responsiveness and access to care.
• Maintained daily communication with providers, technicians, and staff to coordinate procedures and reduce operational delays.
• Resolved scheduling conflicts between patients and providers to preserve appointment continuity and limit rescheduling.
• Used electronic health record systems to update patient and procedure information for accurate documentation and billing.
• Ensured completion of required paperwork prior to procedures to prevent administrative delays and day-of hold-ups.