Summary
Overview
Work History
Education
Skills
Timeline
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Eun Joo Kim

Plainview,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Daewoo Insurance
08.2021 - 05.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Social Adult Daycare Coordinator

Eagle Daycare
04.2019 - 07.2021
  • Stayed current on guidelines to maintain compliant program operations.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Coordinator

Coway USA
10.2012 - 12.2017
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

English-as-a-Second-Language Education

SUNY Stony Brook
Stony Brook, NY

Associate of Arts - Russian Studies

Osan University
Osan,Korea
03.1995

Skills

  • Active Listening
  • Business Development Understanding
  • Training Development Aptitude
  • Customer Retention Strategies
  • Customer Service
  • Administrative and Office Support
  • Customer Consulting
  • Problem-Solving Ability

Timeline

Customer Service Representative

Daewoo Insurance
08.2021 - 05.2022

Social Adult Daycare Coordinator

Eagle Daycare
04.2019 - 07.2021

Coordinator

Coway USA
10.2012 - 12.2017

English-as-a-Second-Language Education

SUNY Stony Brook

Associate of Arts - Russian Studies

Osan University

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Eun Joo Kim