Eunsook Kim
Rancho Santa Margarita,CA
Summary
Dedicated professional with 30 years of extensive experience in customer service, bookkeeping, accounts payable, office management, and administrative roles. Proven track record of delivering exceptional results and contributing to the efficiency and success of diverse teams. Successful restaurant owner, operational manager and experienced General Manager, demonstrating leadership in business operations. Additional expertise as a Strategic Account Specialist, driving strategic partnerships for business growth. In-depth knowledge of medical insurance and billing practices. Managed claims processing, ensuring accurate and timely reimbursement. Collaborated with healthcare providers to resolve billing discrepancies. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
18
18
years of professional experience
Work History
Operational & General Manager, Supervisor
Belgium Waffle Haus
Laguna Niguel, CA
07.2021 - 07.2023
- Established and operated thriving unique Belgium Waffle restaurant, focusing on quality service and culinary excellence
- Maintained meticulous records for bookkeeping and accounts payable functions
- Directed all aspects of the business, including staff management, financial oversight, and strategic planning
- Successfully increased revenue through excellent customer service, ensuring high client satisfaction and retention.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Strategic Account Specialist
Mitchell and Ness
Irvine, CA
01.2021 - 07.2021
- Implemented strategic solutions for improved customer service operations
- Oversaw all order processing, inbound tracking, and shipping for strategic retailers
- Focused on cultivating and managing strategic accounts, fostering long-term relationships and driving revenue growth
- Implemented tailored solutions to meet clients' unique needs, resulting in increased customer satisfaction and loyalty
- Collaborated with cross-functional teams to ensure seamless delivery of products/services.
- Increased account retention by developing strong relationships with key clients and addressing their needs promptly.
Operational & General Manager
Station Cafe
Irvine, CA
07.2016 - 09.2020
- Provided excellent customer service satisfaction and retention
- Managed bookkeeping and accounts payable processes with precision and accuracy
- Successfully owned and operated Panini, Salads, and Specialty Coffee restaurant, achieving profitability and positive customer reviews
- Managed day-to-day operations, including staff supervision, inventory control, and financial management.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operational & General Manager
Cachi Coffee
La Palma, CA
11.2012 - 02.2016
- Founded and managed Panini, Salads, and Specialty Coffee restaurant, achieving profitability and building strong local customer base
- Orchestrated day-to-day operations, from menu planning to team supervision, ensuring seamless dining experience
- Implemented effective marketing strategies resulting in increased foot traffic and revenue
- Led customer service initiatives, ensuring high client satisfaction and retention
- Implemented cost-effective measures resulting in improved overall efficiency.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Operational & General Manager
Kaffa
Orange, CA
11.2005 - 05.2012
- Increased in sales up to 20% with first year of operation; thereafter, at least 15%/year
- In charge of ordering all supplies and accounts payable
- Led customer service initiatives, ensuring high client satisfaction and retention
- Managed bookkeeping and accounts payable processes with precision and accuracy
- Oversaw office operations, demonstrating proficiency in administrative and clerical tasks
- Implemented strategic initiatives to increase efficiency, reduce costs, and enhance overall profitability
- Led team of dedicated professionals, fostering positive work environment and achieving business goals.
Education
Bachelor of Arts - Child Development
California State University - Los Angeles
Los Angeles, CA06.1990
Skills
- Customer Service Excellence
- Bookkeeping and Accounts Payable
- Office Management
- Administrative and Clerical Proficiency
- Team Leadership and Collaboration
- Strategic Account Management
- Proficient in Microsoft Word, Excel, Powerpoint
- Type 55 wpm
Timeline
Operational & General Manager, Supervisor
Belgium Waffle Haus
07.2021 - 07.2023
Strategic Account Specialist
Mitchell and Ness
01.2021 - 07.2021
Operational & General Manager
Station Cafe
07.2016 - 09.2020
Operational & General Manager
Cachi Coffee
11.2012 - 02.2016
Operational & General Manager
Kaffa
11.2005 - 05.2012
Bachelor of Arts - Child Development
California State University - Los Angeles