Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Henry Marcos

Chicago,IL

Summary

Reliable and adaptable Operational Supervisor at Prospect Airport Services, with a strong foundation in team leadership, operations, and customer service. Over six years of experience in fast-paced, high-pressure environments. Proven ability to lead a team, resolve problems, and maintain operational flow. Committed to continuous self-improvement and leading by example. Ready to take the next step as Duty Manager and bring proactive leadership and growth within the team.

Overview

8
8
years of professional experience

Work History

Operational Supervisor

Prospect Airport Services
Chicago, IL
03.2023 - Current
  • Company Overview: O'Hare International Airport, Terminal 3.
  • Oversee day-to-day operations, supervising teams of agents to ensure timely and safe service delivery.
  • Coordinate with airline representatives to resolve operational issues.
  • Monitor employee performance, conduct briefings, and report shift activity to upper management.
  • Respond to incidents and emergencies with composure and efficiency.
  • Train and support new hires, promoting a culture of responsibility.
  • Collaborated with management to develop training materials for staff development.

Shift Lead

Smoque BBQ
Chicago, IL
09.2017 - 11.2022
  • Supervised front- and back-of-house operations, ensuring team efficiency and top-tier customer experience.
  • Managed inventory, and staff training.
  • Led by example in a high-volume, fast-paced service environment.
  • Promoted from team member to Shift Lead due to consistent performance and leadership.

Education

Associate’s Degree -

Wilbur Wright College
Chicago, IL
01.2021

High School Diploma -

Lane Tech College Prep
Chicago, IL
01.2019

Skills

  • Team leadership and staff training
  • Communication and interpersonal skills
  • Problem solving and conflict resolution
  • Decision making
  • Flexible scheduling and adaptability
  • Shift coordination
  • Customer service excellence
  • Reliability
  • Teamwork and collaboration

References

Available upon request.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Operational Supervisor

Prospect Airport Services
03.2023 - Current

Shift Lead

Smoque BBQ
09.2017 - 11.2022

Associate’s Degree -

Wilbur Wright College

High School Diploma -

Lane Tech College Prep

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