Euretha Readus
Customer Service/ Data Entry
Chattanooga,TN
Summary
Dynamic and detail-oriented professional with extensive experience at Comcast Cable Communications, excelling in technical support and troubleshooting. Proven ability to resolve complex issues while delivering exceptional customer service. Skilled in data entry and effective communication, consistently enhancing team collaboration and problem-solving capabilities.
Overview
32
32
years of professional experience
Work History
Data Entry Specialist
Signal Centers
Chattanooga
06.2018 - Current
- Input data into the TAMS system.
- Created certificates for educators in Tennessee.
- Collaborated with educators to ensure accurate training profiles.
- Ran reports to identify missing training for educators.
Tier 1 Technical Advisor
Teleperformance
Salt Lake City
03.2017 - 09.2017
- Troubleshot Apple iPhone, iPad, and iPod issues.
- Assisted customers with purchasing warranties for Apple products.
- Addressed questions about iCloud, Apple IDs, and product repairs.
Tech Support
Comcast Cable Communications Inc.
Chattanooga
05.2016 - 11.2016
- Resolved customer order issues to meet service commitments.
- Isolated and resolved network problems using multiple applications.
- Opened system trouble tickets and coordinated restoration events.
Reservation Sales Agent
Enterprise Holdings
Chattanooga
02.2015 - 02.2016
- Assisted customers with car rental reservations for Alamo, Enterprise, and National.
- Resolved issues related to rentals, modifications, and cancellations.
- Delivered exceptional customer service for insurance claim rentals.
Tier 1 Technical Advisor
Kelly Connect
Troy
06.2013 - 02.2015
- Troubleshot Apple iPhone, iPad, and iPod issues.
- Assisted customers with warranties and account maintenance.
- Addressed concerns about iCloud, Apple IDs, and repairs.
Customer Service Representative
Office Team
Chattanooga
09.2011 - 02.2012
- Provided account information for warranty plans on boilers, furnaces, and heaters.
- Assisted customers with service plans and billing inquiries.
Administrative Assistant
Clay Construction Company
Chattanooga
02.2010 - 03.2011
- Typed contracts detailing job locations, material costs, and insurance specifications.
- Supported the CEO with payroll and office duties.
Postal Employee Assistant
United States Postal Service
Chattanooga
06.1994 - 03.2004
- Trained employees in zip codes and postal safety regulations.
- Resolved customer inquiries regarding missing or damaged mail.
- Assisted HR specialists with background checks, interviews, and file management.
Education
Associate of Applied Science - Human Services Specialist
Chattanooga State Technical Community
Chattanooga, TN05.2009
Skills
- Troubleshooting
- Technical Support
- IOS
- Data entry
- Document processing
- Effective communication
- Problem solving
- Attention to detail
- Time management
- 10-key
- Team collaboration
- Conflict resolution
- Skilled in [database]
- Data entry procedures
References
References available upon request.
Timeline
Data Entry Specialist
Signal Centers
06.2018 - Current
Tier 1 Technical Advisor
Teleperformance
03.2017 - 09.2017
Tech Support
Comcast Cable Communications Inc.
05.2016 - 11.2016
Reservation Sales Agent
Enterprise Holdings
02.2015 - 02.2016
Tier 1 Technical Advisor
Kelly Connect
06.2013 - 02.2015
Customer Service Representative
Office Team
09.2011 - 02.2012
Administrative Assistant
Clay Construction Company
02.2010 - 03.2011
Postal Employee Assistant
United States Postal Service
06.1994 - 03.2004
Associate of Applied Science - Human Services Specialist
Chattanooga State Technical Community