KOLAYAH HAWKINS

• Completed data entry tasks with accuracy and efficiency.
• Compiled data reviewed information for accuracy prior to input.
• Reviewed updated client correspondence files database information to maintain accurate records.
• Identified data entry errors reported to necessary departments.
• Managed workflow scheduling, data entry, accuracy verification for large data projects.
• Sent completed entries for evaluation final approval.
• Evaluated source documents located needed information.
• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Managed approximately 200 applications a day from customers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Added documents to file records and created new records to support filing needs.
• Scanned documents and saved in database to keep records of essential organizational information.
• Accurately handled data entry for over 100 + clients into company-based software..
• Gathered, and reviewed Client's Information to report each day using Confluence, Salesforce, Email, Send Safely and Slack Chatting software
• Communicated with clients through Email and Salesforce to review contracts, answer questions and determine special circumstances.

• Taking inbound calls, transferring calls, providing technical assistance.
• Assisting customers with resetting their passwords and setting up apple id.
• Scheduling in store appointments, troubleshooting customer’s devices.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Resolved problems, improved operations and provided exceptional service.
• Managed approximately 150 incoming per day from customers.'

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Developed and updated databases to handle customer data.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed approximately 120 incoming calls, per day from customers.

• Taking inbound calls, transferring calls, appointment setting, data entry, crediting customer accounts, assisting customers in setting up their online accounts and providing technical assistance.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Managed approximately 150 calls per day from customers.

5 Further education with Vector Corp