Kevin Dossey
Clyde,TX
Summary
Dynamic customer service professional with a proven track record at Family Dollar, excelling in active listening and critical thinking. Recognized for enhancing customer loyalty through empathetic communication and informed product recommendations. A reliable team player skilled in forklift operation, committed to fostering a positive and productive work environment.
Experienced with operating and maintaining various types of production machinery. Utilizes technical skills to troubleshoot and resolve mechanical issues swiftly. Knowledge of safety standards and procedures to maintain secure working environment.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Family Dollar
08.2025 - Current
- Resolve customer inquiries through effective communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead in Metal Department/Forklift Operator
Hawk Portable Buildings
08.2014 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Manager
EZ Pawn
03.2006 - 03.2013
- Coordinated project initiatives, ensuring alignment with organizational goals and timelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Machine Operator
Martin Sprocket & Gear
01.1996 - 01.1998
- Operated machinery to ensure efficient production and adherence to safety standards.
- Monitored equipment performance, identifying issues for timely resolution and minimizing downtime.
Education
Criminal Justice
Cisco Junior College
Abilene, TXGED -
Cooper High
Abilene, TX1995
Skills
- Customer service
- Active listening
- Critical thinking
- Forklift operation
- Loading and unloading
- Team player
- Punctual and reliable
- Hand and power tools
- Heavy equipment operation
Timeline
Customer Service Representative
Family Dollar
08.2025 - Current
Lead in Metal Department/Forklift Operator
Hawk Portable Buildings
08.2014 - 07.2020
Manager
EZ Pawn
03.2006 - 03.2013
Machine Operator
Martin Sprocket & Gear
01.1996 - 01.1998
Criminal Justice
Cisco Junior College
GED -
Cooper High
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