Eusebia Scarlet Jesus Acosta
Harrisburg,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
Nemos Quick Stop
Harrisburg, PA
02.2020 - Current
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers promptly and responded to questions.
Janitor
Regal Cinemas
Lebanon, PA
05.2017 - 11.2024
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
Store Manager
Nemos Stop
Harrisburg, PA
03.2014 - 07.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Performed regular price checks to ensure competitive pricing.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Childcare Provider
Family Child Care
Lebanon, PA
10.2012 - 12.2013
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Secured indoor and outdoor premises to protect children.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Maintained safe play environment.
- Cared for children in institutional settings.
Nursing Assistant
San Rafael Maternity Institute
Santo Domingo , Villa Mella, Republican Dominicana
02.1998 - 06.2005
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Engaged with patient family and friends to provide courteous visit experience.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Education
Bachelor of Science Physics and Naturals
Canmen Balaguer Night High School
Santo Domingo 11-1994
Skills
- Customer Complaint Resolution
- Cash Handling
- Order Coordination
- Payment Collection
- Customer Service
- Product Knowledge
- Positive and Professional
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Cashier
Nemos Quick Stop
02.2020 - Current
Janitor
Regal Cinemas
05.2017 - 11.2024
Store Manager
Nemos Stop
03.2014 - 07.2016
Childcare Provider
Family Child Care
10.2012 - 12.2013
Nursing Assistant
San Rafael Maternity Institute
02.1998 - 06.2005
Bachelor of Science Physics and Naturals
Canmen Balaguer Night High School
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